Sales Assistant - Milan

Golden Goose; Turbigo; On-site; EUR 30,000 - 45,000; Full time

Job summary

Golden Goose in Turbigo is seeking a Sales Assistant (Style Maker) passionate about enhancing customer experience. The role involves guiding clients to create a complete Golden look, ensuring high satisfaction through personalized service.

Candidates must demonstrate fluency in Italian and English, have 1-3 years of luxury retail experience, and possess strong interpersonal skills. Join us in fostering lasting customer relationships while representing the Golden brand’s vision.

Qualifications

• Minimum 1-3 years of relevant experience in luxury retail.
• Self-motivated with a positive attitude.
• Flexibility to adapt to evolving business needs.

Responsibilities

• Assist customers in expressing their personality through ideal dream looks.
• Engage actively in the sales process with product insights and strategies.
• Maintain positive customer relationships through omnichannel practices.
• Contribute to store presentation and visual display.
• Assist with operational procedures and compliance.
• Utilize IT and digital tools for business processes.

Skills

Fluency in Italian

Fluency in English

Professional selling techniques

Customer focus

Presentation skills

Interpersonal skills

Teamwork

Tools

Sales Force

Xstore

Stealth

Golden App

Job description

Job Overview

We are looking for a passionate talent to build our customer experience.

Mission

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

Responsibilities

• Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up‑selling and cross‑selling strategies.
• Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Key Requirements

• Fluency in Italian and English. Additional language knowledge will be considered a plus.
• Minimum 1‑3 years of relevant experience in luxury retail.
• Self‑motivation with a positive attitude and professional selling techniques.
• Good customer focus with strong presentation, interpersonal and communication skills.
• Ability to monitor, catch and understand the most relevant industry trends and a good understanding of the local market (online and offline).
• Flexibility to adapt to the evolving needs of the business and our customers.
• Strong team player.

Equal Opportunity Statement

We are an equal opportunity employer and passionately believe that our strength lies in people. We encourage applications from individuals of all backgrounds, experiences and perspectives; because people are at the heart of everything we do.

In alignment with our dedication to equity and the EU Pay Transparency Directive, we ensure a non‑discriminatory recruitment process based on objective, gender‑neutral criteria.

We focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants.