Sales Assistant - Part Time - Milan

Golden Goose; Lombardia; On-site; EUR 13,000 - 17,000; Part time

Job summary

Golden Goose Group in Milan is seeking a passionate Sales Assistant (Style Maker) to build the customer experience by crafting personalised Golden total looks and articulating the brand heritage.

You will engage clients with product insights, upsell and cross-sell, nurture relationships across channels, and uphold store presentation and compliance. Part-time 20 hours/week, salary 13,000–16,500 EUR per year (CCNL Commercio, 4th level).

Qualifications

• At least 1–3 years of experience in luxury retail.
• Fluency in Italian and English.
• Strong selling techniques and positive attitude.
• Good presentation, interpersonal and communication skills.
• Able to monitor industry trends and local market.
• Flexible and a strong team player.

Responsibilities

• Assist customers in expressing their personality and crafting dream looks while contributing to store objectives.
• Provide comprehensive product insights and upsell/cross-sell strategies.
• Cultivate client relationships across omnichannel channels and deliver personalized offers.
• Maintain store presentation and uphold brand image and standards.
• Assist with opening/closing, inventory, and compliance with GDPR and health & safety standards.
• Utilize digital tools to enhance engagement and sales (e.g., Golden App, Xstore).

Skills

Italian

English

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in Italian and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: Milan

Part Time 20 h/week

Salary Range: 13.000€ - 16.500€ RAL; 4° livello CCNL Commercio

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.

In alignment with our dedication to equity and EU Pay Transparency Directive, we ensure a non-discriminatory recruitment process based on objective, gender-neutral criteria.

We focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants.