Revenue & Reservations Manager — F&B Growth

Jumeirah; Roma; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Colleague Food & Beverage discountedR

Career Development

Accommodation facilities

Parking facilities

Uniform & Linen laundry services

Job summary

Jumeirah Capri Palace is seeking a Manager Food & Beverage Reservations Manager to lead the reservations function, driving service quality, revenue opportunities, and KPI performance.

The ideal candidate will have 6–8 years in reservations or related hospitality roles, a Bachelor’s in Hotel Management, and fluency in English and Italian, with additional language skills considered an asset. Proficiency in PMS systems is essential.

Qualifications

• Experience as Reservations Manager or similar hospitality role is required.
• Bachelor's Degree in Hotel management from a recognised university is required.
• Proficiency in Italian and fluency in English; third language is a plus.

Responsibilities

• Oversee delivery of service, quality, and KPI objectives for reservations.
• Collaborate with hotel reservation teams to maximise revenue and reduce inefficiencies.
• Attend meetings on reservations and share performance insights and trends.
• Monitor automated reservation services for capacity and resolve issues.
• Coordinate with departments to address guest complaints and implement solutions.
• Ensure training of new colleagues in the department and hotels.
• Oversee people management including development, target setting, reviews and performance.
• Prepare and submit monthly KPI reports to the Director of Reservations and Director of Revenue.
• Act as a point of contact for reservations with external partners and maintain relationships.
• Support the Director of Reservations in their absence and perform other duties.

Skills

Reservations management

Revenue optimization

Team leadership

Vendor relations

Education

Bachelor's Degree in Hotel Management

Tools

PMS Systems

Job description

Jumeirah Capri Palace is seeking a Manager Food & Beverage Reservations Manager to lead the reservations function, driving service quality, revenue opportunities, and KPI performance.

The ideal candidate will have 6–8 years in reservations or related hospitality roles, a Bachelor’s in Hotel Management, and fluency in English and Italian, with additional language skills considered an asset. Proficiency in PMS systems is essential.