Retail Trainee at Richemont

Richemont; Roma; On-site; EUR 9,100 - 11,000; Part time

Benefits offered by this job

Stipend €900

Meal vouchers

Job summary

Richemont, through Cartier, is seeking a Retail Trainee for its Southeast Europe boutique operations in Rome. You will support the full boutique team, welcoming clients, guiding visits, and ensuring a memorable luxury retail experience while embodying the Maison's heritage and standards.

You will assist with client appointments, coordinate with Sales and Stockists, and help with daily boutique operations, contributing to a collaborative and high-quality customer journey.

Qualifications

• Excellent interpersonal and communication skills.
• Strong client and service orientation.
• Strong attention to detail.
• Proactive, flexible and adaptable approach.
• Team-player mindset and ability to work effectively in a multicultural and fast-paced environment.
• Good organizational skills and ability to manage different priorities.
• MS Office knowledge and comfort with digital tools.
• Fluent in English and Italian; other languages are a plus.

Responsibilities

• Welcome clients and manage boutique flow to ensure a warm experience.
• Assist with client appointments and coordinate with Sales Associates.
• Support replenishment and upkeep of boutique facilities.
• Collaborate with the boutique team and uphold Cartier standards.

Skills

Interpersonal skills

Client service orientation

Attention to detail

Adaptability

Team player

Organizational skills

Retail experience

English language

Italian language

Tools

MS Office

Digital tools

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

YOUR MISSION

You will have the opportunity to join our Cartier South-East Europe Commercial Department as a Retail Trainee in boutique. In this role, you will support the entire boutique team in key daily operational tasks while contributing to delivering an exceptional and memorable client experience. As an Ambassador of the Maison, you will contribute to creating a warm and welcoming boutique environment, supporting client welcoming, hospitality, traffic orientation and waiting time management. You will work closely with the boutique team to ensure that all visitors are taken care of in the most appropriate and efficient manner, while embodying the Maison’s values and standards.

HOW WILL YOU MAKE AN IMPACT?

Client Experience & Hospitality

Ensure a warm and welcoming environment, contributing to an exceptional client journey from arrival to departure. Welcome and orient clients within the boutique, managing traffic and waiting times according to their needs and expectations. Inform clients about approximate waiting times and ensure a smooth handover to the first available Sales Associate. Support the management of boutique appointments and client flow as needed. Offer hospitality services and ensure clients are comfortably looked after while waiting. Adapt the approach according to clients’ needs and expectations, contributing to a tailored and memorable experience. Convey the passion, heritage and values of the Maison, developing strong knowledge of product categories and Maison storytelling.

Sales & Client Service

Support Assist the team in preparing client appointments. Coordinate with Sales Associates, Stockists, Cashiers and Boutique Assistants to ensure smooth boutique operations. Accompany clients to the door upon departure, ensuring a seamless end to their boutique experience.

Daily Boutique Operations & Environment

Respect and uphold all Maison and boutique policies, procedures and operational standards. Support the replenishment of boutique facilities and non-sellable materials, ensuring appropriate storage organization. Support appointment setting Contribute to operational excellence and support special boutique projects and activities when required.

Teamwork & Maison Ambassadorship

Collaborate closely with the boutique team, contributing to a positive, inclusive and productive working environment. Uphold Cartier standards by demonstrating a professional, approachable and client-oriented attitude. Build strong relationships across the boutique team and contribute to a collaborative way of working. Remain curious about the Maison, the luxury industry, market trends and the competitive environment.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Excellent interpersonal and communication skills.
• Strong client and service orientation, with a genuine interest in hospitality and luxury retail.
• Strong attention to detail and sensitivity to client needs.
• Proactive, flexible and adaptable approach.
• Team-player mindset and ability to work effectively in a multicultural and fast-paced environment.
• Good organizational skills and ability to manage different priorities.
• Previous experience in retail, luxury, service or hospitality is considered a plus.
• Good knowledge of MS Office and confidence in using digital tools.
• Fluent in English and Italian; additional languages are considered a plus.

WHAT WE OFFER

• 6 months internship
• Reimbursement: 900 euros per month
• 8 euros Satispay meal vouchers for each day

YOUR JOURNEY WITH US

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals. Initial screening call with the Richemont Talent Team Meeting with the Boutique Manager #Richemont #WeCraftTheFuture