Retail Tech Support Specialist – Diagnostics & Service

Apple Inc.; Italia; In loco; EUR 28.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Retirement benefits

Stock programs

Tuition reimbursement

Discounted products

Descrizione del lavoro

Apple Inc. is seeking a Technical Specialist in our Apple Retail environment to provide technical support and skilled troubleshooting for customers, while delivering an exceptional, education-focused service experience.

You will help customers understand repair options, educate them on Apple products and services, and ensure a high-quality service that aligns with Apple values of inclusion and accessibility.

Competenze

• Availability to work a schedule based on business needs, including nights, weekends, and holidays.
• Proficient in local language (Italian) both written and spoken.

Mansioni

• Provide technical support and troubleshooting for Apple products and services.
• Educate customers on repair options and Apple services.
• Deliver exceptional service and help customers get the most from their Apple products.
• Collaborate with team leads to identify recurring issues and provide feedback to Apple.

Conoscenze

Technical support

Troubleshooting

Customer service

Product knowledge

Descrizione del lavoro

Apple Inc. is seeking a Technical Specialist in our Apple Retail environment to provide technical support and skilled troubleshooting for customers, while delivering an exceptional, education-focused service experience.

You will help customers understand repair options, educate them on Apple products and services, and ensure a high-quality service that aligns with Apple values of inclusion and accessibility.