IT-Manager

Apple; Roma; On-site; EUR 40,000 - 60,000; Full time

Job summary

Apple in Rome seeks a dynamic Manager to lead a diverse team in delivering exceptional customer experiences. You will inspire your team to foster ownership opportunities on the sales floor and manage operations including inventory and visual merchandising.

The ideal candidate demonstrates proven leadership in customer-facing roles, has a passion for Apple technology, and stays calm amidst challenges. A flexible schedule is required to meet business needs.

Join us and help create an inclusive workplace where everyone can thrive.

Qualifications

• Proven ability to drive amazing customer experiences and results through team development.
• Experience with managing commitments to customers, staff, and operations.
• Ability to adapt to challenges in a retail environment.

Responsibilities

• Inspire team to create ownership opportunities for customers.
• Guide talent that provides technical support and training.
• Oversee operations such as inventory and visual merchandising.

Skills

Team development

Customer experience management

Adaptability in retail

Job description

Summary

Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share the Apple vision with employees and customers.

Description

As a Manager, you’re responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams — hiring, training and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy.

Minimum Qualifications

• Proven ability to drive amazing customer experiences — and results — through team development.
• Experience with diplomatically managing multiple commitments to customers, staff, and operations.
• Ability to adapt to challenges while remaining calm in a constantly changing retail environment.

Preferred Qualifications

• You have demonstrated leadership ability with proven experience in a customer-facing sales setting.
• Cross-industry experience is welcome.
• You have a passion for learning about Apple technology and products.
• You read, write and speak English fluently.
• You are flexible with your schedule. Your work hours will be based on business needs.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. We are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200582127-5483