IT-Manager

Lex; Lazio; On-site; EUR 55,000 - 90,000; Full time

Job summary

Apple Store in Italy seeks a Store Manager who leads a diverse team to deliver exceptional customer experiences, guides sales floor leadership, and champions the Apple vision to employees and customers.

You will oversee talent development, training, inventory, visual merchandising, and store operations, hiring and coaching team members while staying calm under pressure in a fast-paced retail environment.

Qualifications

• Proven ability to drive customer experiences through team development.
• Experience balancing commitments to customers, staff, and operations.
• Ability to stay calm in a fast-paced retail environment.

Responsibilities

• Inspire and build high-performing teams on the sales floor.
• Guide talent in technical support and training.
• Oversee inventory and visual merchandising.
• Collaborate with business teams to align store goals.

Skills

Customer experience

Team development

Leadership

Job description

Summary

Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share the Apple vision with employees and customers.

Description

As a Manager, you’re responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams — hiring, training and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy.

Minimum Qualifications

• Proven ability to drive amazing customer experiences — and results — through team development.
• Experience with diplomatically managing multiple commitments to customers, staff, and operations.
• Ability to adapt to challenges while remaining calm in a constantly changing retail environment.

Preferred Qualifications

• You have demonstrated leadership ability with proven experience in a customer-facing sales setting.
• Cross-industry experience is welcome.
• You have a passion for learning about Apple technology and products.
• You read, write and speak English fluently.
• You are flexible with your schedule. Your work hours will be based on business needs.

Pay & Benefits

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200582127-5483