Retail Team Lead & Customer Experience Coach

adidas

Monza

Ibrido

EUR 31.000 - 37.000

Tempo pieno

32 ore fa

Candidati tra i primi

Generatore di candidature

Trasforma questo ruolo in un colloquio — un curriculum e una lettera di presentazione personalizzati in base a ciò che cerca questo datore di lavoro.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Salary from €34k

Variable bonus

Welfare benefits

Employee Assistance Program

Learning & development

Descrizione del lavoro

adidas is seeking an Assistant Store Manager in Lombardia to support the Store Manager in daily operations and drive a premium customer experience on the shop floor. You will lead the team, coach colleagues, and ensure adherence to retail standards and processes.

You will analyze KPIs, recruit and onboard new hires, and collaborate with leadership to grow store performance. This role requires English and Italian fluency and a proactive, team‑oriented mindset.

Competenze

Minimum 18 months of experience in retail, with supervisory responsibility or as Assistant Store Manager.
Fluent in English and Italian; strong communication skills.
Solid understanding of retail operations and store processes; ability to interpret KPIs.

Mansioni

Support the Store Manager in daily store operations, including sales, customer service, replenishment, inventory and compliance.
Lead by example on the shop floor to deliver premium customer experience and service culture.
Motivate, coach and develop team members to hit store targets and grow capabilities.
Drive execution of store processes and standards for smooth operations.
Assist in recruitment, onboarding and training of new hires.
Monitor KPIs and identify opportunities to improve performance and profitability.
Maintain Visual Merchandising standards per brand guidelines.
Handle interpersonal situations professionally and maintain a positive team environment.
Step in for the Store Manager when required.