Retail Store Manager: Inclusive Leadership

Apple Inc.; Roma; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Inclusive workplace culture

Accessibility commitments

Job summary

Apple Inc. Retail in Rome is seeking a Store Manager to lead and develop a high-performing team, guiding store operations to deliver exceptional customer experiences.

You will recruit, train, and empower team members, participate in Floor Leadership, address escalations, and ensure policies are followed while pursuing Apple’s performance goals.

This role emphasizes inclusive leadership, collaboration with partners, and actions to create a safe, respectful environment for staff and customers.

Qualifications

• Proven experience leading teams in retail or a related field.
• Excellent English and local language proficiency.
• Ability to work flexible retail schedule including nights and weekends.

Responsibilities

• Lead, coach, and develop a diverse store team to achieve performance goals.
• Recruit, train, and retain a high-performing workforce.
• Actively participate in Floor Leadership to deliver outstanding customer experiences.
• Address customer and team member concerns and escalate when appropriate.
• Drive store priorities through planning and executing operational strategies.

Skills

Leadership experience

Retail leadership

Customer service excellence

Bilingual English & local language

Job description

Apple Inc. Retail in Rome is seeking a Store Manager to lead and develop a high-performing team, guiding store operations to deliver exceptional customer experiences.

You will recruit, train, and empower team members, participate in Floor Leadership, address escalations, and ensure policies are followed while pursuing Apple’s performance goals.

This role emphasizes inclusive leadership, collaboration with partners, and actions to create a safe, respectful environment for staff and customers.