Retail Operations Intern

Ermenegildo Zegna Holditalia S.p.A; Lombardia; On-site; EUR 7,800 - 10,000; Full time

Benefits offered by this job

Monthly stipend €800

Meal vouchers

Learning and development opportunities

Collaborative working environment

Job summary

Ermenegildo Zegna Holditalia S.p.A in Lombardy is seeking a Retail Operations Intern to support the boutique and outlet network, gaining hands-on exposure to store operations, stock management, and sales processes in a luxury environment. Qualifications include a degree in Business Administration or related field, strong organizational and analytical skills, and proficiency in Excel.

Fluent Italian and English are preferred.

Qualifications

• Pursuing or completed degree in Business Administration, Management, Economics or related field.
• Interest in retail operations and understanding of store processes.
• Excellent organizational and planning skills with ability to manage multiple priorities and deadlines.
• Analytical mindset with attention to detail and comfort working with data and reports.
• Collaborative, proactive, and eager to learn with a practical problem-solving approach.
• Strong knowledge of Microsoft Excel and general Microsoft Office suite.
• Fluent in Italian and English; additional European languages are a plus.

Responsibilities

• Monitor adherence to corporate guidelines, policies and procedures across the retail network.
• Observe daily store operations and identify inefficiencies, supporting solutions to improve processes.
• Coordinate in-store services and resources (supplies, uniforms, fragrances, etc.).
• Assist in implementing and communicating new tools, processes and initiatives.
• Prepare and update weekly/monthly reports, scorecards and KPIs for performance insights.
• Help coordinate seasonal openings and peak trading periods to ensure readiness.

Skills

Data analysis

Organizational skills

Team collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

Microsoft Office

Job description

ABOUT ZEGNA

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities - a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR MISSION IN THIS ROLE

As a Retail Operations Intern, you will support the Retail Operations team in ensuring operational excellence across our Boutique and Outlet network, contributing to the consistent implementation of Zegna’s guidelines, policies and procedures. During the internship, you will have the opportunity to gain first-hand exposure to the daily operations of a luxury boutique, developing a practical understanding of its sales processes, stock management and overall store operations.

More specifically, you will:

• Support the monitoring of corporate guidelines, policies and procedures across the retail network, helping ensure their consistent application and compliance with internal standards.
• Assist in monitoring daily store operations, identifying potential inefficiencies and supporting the development of solutions to improve operational effectiveness and store processes.
• Support the management and coordination of in-store services and resources, including store supplies, uniforms, fragrances and other operational requirements.
• Assist in the implementation and communication of new operational tools, processes and initiatives, supporting their adoption across the store network.
• Prepare and update weekly and monthly reports, scorecards and operational performance indicators, supporting data analysis and the identification of improvement opportunities.
• Support the coordination of operational activities related to seasonal openings and peak trading periods, helping ensure stores and resources are adequately prepared.

WHO YOU ARE

• You have a degree or are currently pursuing studies in Business Administration, Management, Economics or a related field.
• You have a strong interest in retail operations and an understanding of store processes.
• You demonstrate excellent organizational and planning skills, with the ability to manage multiple priorities and deadlines.
• You have good analytical skills, attention to detail and confidence in working with data and reports.
• You are a collaborative team player, proactive and eager to learn, with a pragmatic approach to problem-solving.
• You have good knowledge of Microsoft Office, particularly Excel.
• You communicate fluently in Italian and English; additional European languages are considered a plus.

WHAT WE OFFER

• The internship provides a monthly expense reimbursement of €800;
• Meal vouchers;
• Ongoing learning and development opportunities to support your professional growth within luxury retail;
• A collaborative and people-focused working environment;

JOINING ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.

We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.