Restaurants Manager

LE GRAAL; Cortina d'Ampezzo; In loco; EUR 40.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accommodation provided

Career development

Uniforms & laundry

Staff shuttle

Descrizione del lavoro

Le Graal Cortina, a prestigious 5-star luxury annual hotel opening soon in Cortina d’Ampezzo, seeks a Restaurants Manager to lead daily restaurant and room service operations. You will train and supervise the service team, manage staffing and briefings, and ensure flawless guest experiences in line with LQA and Forbes standards.

Ideal candidates bring 2–3 years of upscale restaurant management experience, fluency in Italian and English, and strong leadership with a refined hospitality touch.

Competenze

• Degree or diploma in Hospitality Management or related field.
• 2–3 years of restaurant manager experience in upscale or luxury settings.
• Strong leadership, communication and team-building skills.
• Fluency in Italian and English; other languages a plus.
• Proficient in POS systems and Microsoft Office.

Mansioni

• Manage pre-opening and ongoing restaurant and room service operations across shifts.
• Train, lead and supervise the service team, aligning with luxury standards.
• Oversee Sommellerie, staffing, briefings and development of the team.
• Monitor guest satisfaction and address feedback with timely follow-up.
• Coordinate with kitchen for seamless service and delivery of dining experiences.
• Contribute to training programs, performance reviews and onboarding.

Conoscenze

Leadership

Team-building

Customer-service

Communication

Formazione

Hospitality degree

Strumenti

POS systems

Microsoft Office

Descrizione del lavoro

Le Graal Cortina is a prestigious 5-star luxury annual hotel, already belonging to Leading Hotel of the World, opening soon in Cortina d’Ampezzo — a world-class destination in the Dolomites. Dedicated to excellence, creativity, and unforgettable guest experiences, our culinary philosophy blends local Alpine traditions with refined international cuisine.

As a key figure in our opening Hotel, already belonging to The Leading Hotels of the World, our Restaurants Manager manages and oversees the daily operations of the Hotel’s outlets. With a passion for service and constant attention to details, this role helps ensure that every guest’s experience is seamless, elegant and unforgettable. Our Restaurants Manager plays a hands‑on role in team building, service coordination, training and guest interaction, contributing to the excellence and reputation of the restaurant and the hotel overall.

Key Responsibilities

• Manage from the pre-opening all aspects of restaurants and room service operations, ensuring a smooth and efficient service during all shifts.
• Train, lead and supervise the service team, ensuring alignment with LQA standards and a guest‑centric approach.
• Manage the Sommellerie, staff scheduling, daily briefings and team development, fostering a positive and high‑performing environment.
• Monitor guest satisfaction, respond promptly to feedback or concerns, and ensure follow‑up actions.
• Collaborate with the kitchen team to ensure seamless coordination between service and culinary delivery.
• Contribute to the creation of memorable dining experiences through personalized attention and elegant interaction.
• Ensure compliance with health and safety regulations, hygiene standards and internal policies.
• Support inventory management, cost control and ordering processes.
• Participate and giving constant contributes in training programs, performance reviews and staff onboarding, also leading by example.
• Promote a culture of excellence, discretion and continuous improvement within the team and synergically collaborating with the other HODs.

Prerequisites

• Degree or diploma in Hospitality Management or related field.
• Previous experience (minimum 2–3 years) in a Restaurant manager role within upscale or fine dining restaurants, preferably in luxury hotels adopting LQA and/or Forbes standards.
• Strong leadership, communication and team‑building skills.
• Excellent knowledge of service techniques, food and wine pairing and luxury hospitality etiquette.
• Fluency in Italian and English is required; additional languages are a plus.
• Confidence in using restaurant POS systems and Microsoft Office tools.
• Customer‑oriented attitude, with impeccable presentation and a refined sense of hospitality.
• Flexibility to work evenings, weekends, and holidays as needed.
• Legal right to work in Italy.

Job contract and Benefits

• Direct job contract with our annual Hotel in compliance with CCNL Turismo Confcommercio (H052),
• Competitive gross annual salary (40.000 € / 45.000 € as RAL) and benefits:
• All-year job contract with competitive salary and benefits,
• for non-residents, accommodation in a new staff house with mountains view,
• chef for the employees also on off days,
• continuous 360′ training and career paths,
• tailor made uniforms and laundry,
• company shuttles from the staff house to the hotel and vice versa.