SPA Therapist

LE GRAAL; Cortina d'Ampezzo; On-site; EUR 25,000 - 27,000; Full time

Benefits offered by this job

Direct hotel contract

Staff housing for non‑residents

360° training and career paths

Uniforms and external laundry service

Staff shuttle

Job summary

Le Graal Cortina seeks a Spa Therapist to deliver exquisite wellness experiences in a five‑star setting in Cortina d'Ampezzo. You will perform massages, facials and body rituals, guiding guests with personalized treatments while maintaining the highest hygiene standards and professional care.

Join a carefully crafted environment where hospitality, design and culture meet. The role offers direct hotel employment, shared staff housing when needed, ongoing training and tailored uniforms within a

Qualifications

• Certified in massage therapy or aesthetics.
• Minimum 2 years in a luxury SPA, wellness center, or 5-star hotel.
• Knowledge of Swedish, deep tissue, lymphatic drainage massage and facial treatments.
• Strong presentation, hygiene and service standards.
• Flexibility to work shifts, weekends and holidays.
• Legal right to work in Italy.
• Fluency in Italian and English.

Responsibilities

• Perform massages, facials, body rituals and beauty services per protocols and guest preferences.
• Welcome guests with warmth, provide consultations and recommend treatments.
• Maintain a clean and well-stocked treatment environment meeting hygiene standards.
• Stay updated with wellness trends and suggest new techniques or products.
• Promote SPA products and retail items to Guests.
• Accurately manage appointment schedules and guest records using the SPA booking system.
• Collaborate with the SPA team to support daily operations.
• Respond promptly to guest feedback and requests.
• Participate in training sessions and team meetings to improve service quality.
• Ensure compliance with LQA standards and hotel policies.

Skills

Massage therapy

Aesthetics

Fluency in Italian

Fluency in English

Education

Diploma in massage therapy or aesthetics

Job description

Le Graal is a new Italian hospitality brand born within a strategy aimed at enhancing national excellence, promoted by a prestigious Italian Family Office.

The project is part of a broader ecosystem spanning lifestyle, Made in Italy, and real estate.

A defining pillar of the brand is the strong differentiation among its destinations, each conceived as an autonomous project with its own narrative. Every development originates from a deep listening to the place and its historical memory, reinterpreted through a refined and contemporary language.

Between 2026 and 2027, three iconic destinations will be unveiled:

• Le Graal Cortina, a 5-star hotel in the heart of the Dolomites, reinterpreting the alpine imaginary through eclectic and unconventional design
• Le Graal Private Club Rome, private club with an international feel in a Renaissance building in the historic centre of Rome, built around a community-driven concept
• Le Graal Lago di Garda, transforming a Palladian villa into a year-round destination dedicated to wellness and signature dining

At the core of Le Graal’s vision are people. The brand is guided by a human-centered corporate culture and driven by the ambition to cultivate a global community of like-minded individuals, where hospitality and lifestyle converge to create personalized and immersive experiences.

Sustainability is an integral part of the project: all destinations are developed with the goal of achieving LEED Gold certification, integrating architectural quality, energy efficiency, and respect for the surrounding territory.

We create places and moments that reinvent Italian elegance, transforming hospitality into intimate, intellectual, and sensorial experiences. Architecture, culture, and conviviality intertwine to shape destinations that do not follow conventions, but instead build a new hospitality narrative, cultured, personal, and open to the world.

Following two years of extensive renovation, the historic Albergo Italia reopens under the new name Le Graal Cortina, part of the luxury collection “Le Graal” and of “The Leading Hotels of the World”.

This 5-star luxury annual hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service. The goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.

Our SPA Therapists play a fundamental role in delivering exceptional wellness experiences to our Guests. With guest centricity, professionalism, empathy and expert technique, our SPA Therapists perform a wide range of treatments aimed at promoting relaxation, rejuvenation and well-being to ensure the highest standards of service in line with the philosophy and identity of Le Graal.

• Perform a variety of treatments, including massages, facials, body rituals, and beauty services, according to protocols and guest preferences.
• Welcome guests with warmth and professionalism, providing consultations and recommending personalized treatments.
• Maintain a clean and well-stocked treatment environment in compliance with hygiene and safety standards.
• Stay up to date with trends in wellness and beauty, suggesting new techniques or products to enhance the guest experience.
• Promote and recommend SPA products and retail items to Guests, ensuring their continued well-being beyond the treatment.
• Accurately manage appointment schedules and guest records using the SPA booking system.
• Collaborate with the SPA team to support daily operations and contribute to a harmonious team environment.
• Respond promptly and courteously to guest feedback and requests, anticipating their needs.
• Participate in training sessions and team meetings to continuously improve service quality.
• Ensure compliance with LQA standards, health regulations and the hotel’s wellness and safety policies.

Prerequisites

• Recognized certification or diploma in massage therapy, aesthetics, or related wellness field.
• Previous experience (minimum 2 years) in a luxury SPA, wellness center, or 5-star hotel environment.
• In-depth knowledge of various massage techniques (Swedish, deep tissue, lymphatic drainage…) and facial/body treatments.
• High confidence with LQA and/or Forbes standards is a plus.
• Strong interpersonal and communication skills with a warm, service-oriented attitude.
• High standards of personal presentation and hygiene.
• Ability to adapt treatments to guest needs and preferences.
• Reliability, discretion and a strong sense of empathy.
• Flexibility to work shifts, weekends and holidays as required.
• Fluency in Italian and English; knowledge of other languages is a plus.
• Legal right to work in Italy.

Job contract and Benefits

• Direct job contract with the Hotel in compliance with CCNL Turismo Confcommercio (H052),
• Competitive gross annual salary (25.000 € / 26.600 € as RAL) and benefits:
• for non‑residents, accommodation and chef for employees also on off days in a new staff house with mountains view,
• continuous 360′ training and career paths,
• tailor made uniforms and free external laundry,
• laundry in staff house for personal clothes,
• company shuttles from the staff house to the hotel and vice versa.