Restaurant & Bar Shift Leader — Guest Experience

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 20.000 - 286.000; Tempo pieno

Vantaggi offerti da questo lavoro

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Descrizione del lavoro

Melia Hotels International in Milano is seeking a Restaurant Supervisor to oversee daily restaurant and bar operations during shifts, ensuring top service and guest satisfaction. You will lead the team, ensure compliance with standards, and coordinate with other departments to deliver seamless guest experiences.

The role requires fluent Italian and English, a fast-paced mindset, and a commitment to service excellence. Competitive benefits and growth opportunities are offered.

Competenze

• Excellent guest service and communication skills.
• Fluent in Italian and English.
• Ability to work in a fast-paced environment with flexibility and attention to detail.

Mansioni

• Supervise daily restaurant and bar operations during each shift.
• Lead, motivate and support the Food & Beverage team.
• Ensure compliance with Meliá standards, hygiene and safety procedures.
• Monitor opening, closing and operational checklists.
• Oversee inventory control, equipment maintenance and outlet presentation.
• Handle guest requests and resolve complaints promptly.
• Support the Restaurant Manager in achieving departmental objectives.
• Collaborate with Kitchen, Front Office and other hotel departments.
• Support onboarding, training and development of team members.
• Promote Meliá's service culture and continuous improvement initiatives.

Conoscenze

Guest service

Communication

Restaurant operations

Bar operations

Bilingual Italian/English

Descrizione del lavoro

Melia Hotels International in Milano is seeking a Restaurant Supervisor to oversee daily restaurant and bar operations during shifts, ensuring top service and guest satisfaction. You will lead the team, ensure compliance with standards, and coordinate with other departments to deliver seamless guest experiences.

The role requires fluent Italian and English, a fast-paced mindset, and a commitment to service excellence. Competitive benefits and growth opportunities are offered.