Restaurant Supervisor - Melià Milano

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 20.000 - 286.000; Tempo pieno

Vantaggi offerti da questo lavoro

My MeliáRewards

My MeliáBenefits

Descrizione del lavoro

Melia Hotels International in Milano is seeking a Restaurant Supervisor to oversee daily restaurant and bar operations during shifts, ensuring top service and guest satisfaction. You will lead the team, ensure compliance with standards, and coordinate with other departments to deliver seamless guest experiences.

The role requires fluent Italian and English, a fast-paced mindset, and a commitment to service excellence. Competitive benefits and growth opportunities are offered.

Competenze

• Excellent guest service and communication skills.
• Fluent in Italian and English.
• Ability to work in a fast-paced environment with flexibility and attention to detail.

Mansioni

• Supervise daily restaurant and bar operations during each shift.
• Lead, motivate and support the Food & Beverage team.
• Ensure compliance with Meliá standards, hygiene and safety procedures.
• Monitor opening, closing and operational checklists.
• Oversee inventory control, equipment maintenance and outlet presentation.
• Handle guest requests and resolve complaints promptly.
• Support the Restaurant Manager in achieving departmental objectives.
• Collaborate with Kitchen, Front Office and other hotel departments.
• Support onboarding, training and development of team members.
• Promote Meliá's service culture and continuous improvement initiatives.

Conoscenze

Guest service

Communication

Restaurant operations

Bar operations

Bilingual Italian/English

Descrizione del lavoro

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission of the Position:

To oversee the daily operations of the restaurant during assigned shifts, leading the team and ensuring operational excellence and an outstanding guest experience.

Job Summary:

As Restaurant Supervisor, you will support the daily management of the restaurant and bar operations, ensuring exceptional service standards and memorable guest experiences. You will lead the team during your shift, monitor operational procedures and contribute to achieving the department's quality and business objectives.

What will you have to do?

• Supervise the daily operations of the restaurant and bar outlets, ensuring excellent service standards.
• Lead, motivate and support the Food & Beverage team during each shift.
• Ensure compliance with Meliá operational standards, hygiene and safety procedures.
• Monitor opening, closing and operational checklists.
• Oversee inventory control, equipment maintenance and outlet presentation.
• Handle guest requests and resolve complaints promptly, ensuring an exceptional guest experience.
• Support the Restaurant Manager in achieving departmental objectives, quality standards and financial targets.
• Collaborate with Kitchen, Front Office and other hotel departments to ensure seamless service.
• Support onboarding, training and development of team members.
• Promote Meliá's service culture and contribute to continuous improvement initiatives.

What we are looking for:

• Excellent guest service and communication skills
• Good knowledge of restaurant and bar operations
• Fluent in both Italian and English
• Ability to work in a fast-paced environment with flexibility and attention to detail.

The position can be classified at level C1 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C1: €1.831,04 gross monthly).
The indicative Gross Annual Salary is €25.634,56 in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.
Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.