Reservations Agent

Hosco_Abroad; Crotone; On-site; EUR 49,000 - 70,000; Full time

Job summary

The Gstaad Palace, a renowned 5-star luxury hotel, invites a Reservations Agent to join its international team. You will receive and process individual and group bookings from inquiry to reservation, ensure smooth operations in the reservations department, and provide personalized service to guests throughout the process.

Responsibilities include entering guest data into the Protel on Premise system, monitoring occupancy and room budget, coordinating rates with the reservations manager, and

Responsibilities

• Receiving and processing individual and group bookings from inquiry to reservation, in compliance with the standards of Leading Hotels of the World, Swiss Deluxe Hotels, and our internal QM.
• Ensuring smooth operations in the reservations department.
• Providing personalized service to our international guests throughout the reservation process.
• Entering guest data into the Protel on Premise booking system.
• Shared responsibility for current occupancy levels and monitoring of the room budget.
• Coordinating various rates and conditions with the reservations manager.
• Close collaboration with operational and administrative hotel departments.
• Assisting in monitoring our availability on online channels (CRS).

Tools

Protel on Premise booking system

Job description

The Gstaad Palace, with over 90 rooms and suites, 5 restaurants, 2 bars, and a legendary nightclub, is an internationally renowned 5-star luxury hotel. It is owned by the Scherz family and is one of the last traditionally family-run grand hotels – a true landmark of Switzerland.

Your Responsibilities

• Receiving and processing individual and group bookings from inquiry to reservation, in compliance with the standards of "Leading Hotels of the World," Swiss Deluxe Hotels, and our internal QM
• Ensuring smooth operations in the reservations department
• Providing personalized service to our (international) guests throughout the reservation process
• Entering guest data into the Protel on Premise booking system
• Shared responsibility for current occupancy levels and monitoring of the room budget
• Coordinating various rates and conditions with the reservations manager
• Close collaboration with operational and administrative hotel departments
• Assisting in monitoring our availability on online channels (CRS) vetrinabakeca