Reservations Agent

hosco_abroad; Barletta; On-site; EUR 70,000 - 97,000; Full time

Job summary

Gstaad Palace is seeking a Reservations Agent to handle individual and group bookings from inquiry to reservation, ensuring adherence to luxury hotel standards. You will input guest data into Protel on Premise, monitor occupancy levels, and coordinate rates with the reservations manager.

This role involves delivering personalized service to international guests, collaborating with various hotel departments, and helping maintain availability across online channels.

Responsibilities

• Receiving and processing individual and group bookings from inquiry to reservation, in compliance with the standards of Leading Hotels of the World, Swiss Deluxe Hotels, and our internal QM
• Ensuring smooth operations in the reservations department
• Providing personalized service to our (international) guests throughout the reservation process
• Entering guest data into the Protel on Premise booking system
• Shared responsibility for current occupancy levels and monitoring of the room budget
• Coordinating various rates and conditions with the reservations manager
• Close collaboration with operational and administrative hotel departments
• Assisting in monitoring our availability on online channels (CRS) vetrinabakeca

Job description

The Gstaad Palace, with over 90 rooms and suites, 5 restaurants, 2 bars, and a legendary nightclub, is an internationally renowned 5-star luxury hotel. It is owned by the Scherz family and is one of the last traditionally family-run grand hotels – a true landmark of Switzerland.

Your Responsibilities

• Receiving and processing individual and group bookings from inquiry to reservation, in compliance with the standards of "Leading Hotels of the World," Swiss Deluxe Hotels, and our internal QM
• Ensuring smooth operations in the reservations department
• Providing personalized service to our (international) guests throughout the reservation process
• Entering guest data into the Protel on Premise booking system
• Shared responsibility for current occupancy levels and monitoring of the room budget
• Coordinating various rates and conditions with the reservations manager
• Close collaboration with operational and administrative hotel departments
• Assisting in monitoring our availability on online channels (CRS) vetrinabakeca