Representative - Inside Sales

CSS; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

CSS in Milano is seeking a Representative - Inside Sales to interact with existing customers, increase sales of our products and services, and upsell orders. You will focus on proactive selling to add business and expand the current account book, working with outside sales to achieve goals.

The role requires 2–4 years of sales experience, strong communication, and proficiency with Microsoft Office; travel up to 25% may be needed, and a High School degree is required (Bachelor’s preferred).

Competenze

• High School Degree or Equivalent required; Bachelor's degree preferred.
• 2-4 years of sales and sales administration experience.
• Familiar with Microsoft Office and basic computer skills.
• Ability to perform multiple tasks and work in a team.
• Clear verbal and written communication; attention to detail.
• Ability to prospect and market concepts to existing and new accounts.
• Independent work with general supervision; 0–25% travel.

Mansioni

• Obtains orders through email and telephone, verifies items and enters orders.
• Increases orders by suggesting related items and checking buying history.
• Owns and develops opportunities from marketing, outside sales, and national accounts.
• Identifies ways to improve processes.
• Prepares and follows up on quotations to secure orders.
• Reviews open orders and acts to meet delivery promises.
• Maintains backorder reports and customer notifications.
• Reports industry trends and competitive pricing to management.

Conoscenze

Microsoft Office

Communication

Team player

Attention to detail

Prospecting

Independent work

Travel readiness

Multi-tasking

Formazione

High School Degree or Equivalent

Bachelor's degree preferred

Strumenti

Microsoft Office

Descrizione del lavoro

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex

Identify and define problems and possible solutions independently; chooses among existing solutions

Ability to work independently with general supervision

Ability to travel 0% - 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.

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