Renewable Energy Sales & Operations Specialist

Solplanet; Italia; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

International team

Ownership & impact

Professional growth

Résumé du poste

SOLPLANET is seeking a proactive Country Manager Support in Bari, Italy to assist the Country Manager in daily operations and coordinate initiatives across HQ and internal teams.

You will manage customer orders, forecast activity, maintain CRM data, and ensure timely deliveries while liaising with distributors, installers and customers throughout the order lifecycle. A mix of office-based work and travel is required.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Economics, Marketing or a related field.
• At least 2 years of experience in sales operations, business operations, commercial support or customer support.
• Experience in B2B environments is preferred.
• Experience in the photovoltaic, renewable energy or electrical industry is preferred.
• Experience in order management, customer support or sales operations within an international company is considered an advantage.
• Experience working in an international and cross-functional environment is preferred.
• Experience using CRM platforms (Salesforce, HubSpot or similar) is considered an advantage.
• Excellent communication and interpersonal skills.

Responsabilités

• Support the Country Manager in day-to-day business operations.
• Coordinate follow-up of strategic initiatives and action plans.
• Prepare presentations, meeting materials and executive summaries for management discussions.
• Support communication and coordination with headquarters and internal departments.
• Identify opportunities to improve operational efficiency and internal processes.
• Coordinate customer orders from order confirmation through delivery.
• Monitor order status, delivery schedules and customer commitments.
• Coordinate with Operations, Logistics and Headquarters to ensure timely deliveries.
• Proactively communicate order updates to customers and distribution partners.
• Support demand planning and sales forecasting activities.
• Maintain accurate sales and order information within CRM and internal systems.
• Assist in resolving order-related and delivery issues.
• Coordinate customer enquiries from pre-sales through after-sales support.
• Ensure prompt follow-up of customer requests and internal action items.
• Coordinate commercial and technical information between customers and internal teams.
• Support quotation follow-up and commercial documentation.
• Maintain excellent communication with distributors, installers and customers throughout the order lifecycle.
• Coordinate customer service activities together with the Technical Support team.
• Facilitate effective collaboration across Sales, Technical Support, Operations, Logistics, Finance and Headquarters.
• Monitor service requests and ensure timely follow-up.
• Coordinate issue resolution with internal stakeholders.
• Support continuous improvement of customer satisfaction.
• Maintain CRM data accuracy and commercial documentation.
• Prepare operational and commercial reports, KPI dashboards and business performance analyses.
• Support business planning, forecasting and internal reporting.
• Coordinate internal meetings and follow-up actions when required.
• Collect market feedback and support continuous business improvement initiatives.
• Support the organization of customer events, technical academies, webinars, roadshows and trade fairs.
• Coordinate logistics and operational preparation for commercial activities.
• Support customer meetings, exhibitions and partner events by coordinating logistics, documentation and follow-up activities.
• Support the execution of local marketing activities, customer events, product launch and commercial campaigns in cooperation with the team.

Connaissances

Multitasking

Communication

CRM knowledge

Cross-functional work

English fluency

Formation

Bachelor's degree in Business/Engineering/Economics/Marketing

Outils

Salesforce

HubSpot

Description du poste

SOLPLANET is seeking a proactive Country Manager Support in Bari, Italy to assist the Country Manager in daily operations and coordinate initiatives across HQ and internal teams.

You will manage customer orders, forecast activity, maintain CRM data, and ensure timely deliveries while liaising with distributors, installers and customers throughout the order lifecycle. A mix of office-based work and travel is required.