Remote Travel Concierge Booking Specialist

Rudybtravel; Turbigo; Remoto; EUR 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Travel perks

Professional growth

Training and support

Descrizione del lavoro

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every step of their journey, from initial booking to post-trip follow-up, delivering a seamless, personalized experience in travel and hospitality.

You will respond to inquiries via phone, email, and messaging; assist with luxury and leisure bookings, including changes and cancellations; provide destination guidance; coordinate itineraries; and maintain accurate records while delivering empathetic,

Competenze

• Excellent verbal and written communication required.
• Customer service experience preferred (travel/hospitality a bonus).
• Strong organization and attention to detail.
• Comfortable using new tech and booking platforms.

Mansioni

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Conoscenze

Communication

Customer service

Organization

Tech savvy

Attention to detail

Multitasking

Strumenti

Booking systems

CRM software

Email & chat tools

Descrizione del lavoro

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every step of their journey, from initial booking to post-trip follow-up, delivering a seamless, personalized experience in travel and hospitality.

You will respond to inquiries via phone, email, and messaging; assist with luxury and leisure bookings, including changes and cancellations; provide destination guidance; coordinate itineraries; and maintain accurate records while delivering empathetic,