Remote Support Manager — Concierge Client Success

Assetara Limited; Milano; Remote; EUR 40,000 - 80,000; Full time

Job summary

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. You will act as a personal manager and frontline support specialist for clients with subscriptions, navigating platform tools, and maintaining CRM/private notes with confidentiality.

You will manage queues, monitor SLAs, and ensure concierge-level communications within the official workspace while upholding compliance and safety boundaries.

Qualifications

• Experience in delivering high-quality support to subscribers
• Strong understanding of CRM systems and private note practices
• Ability to communicate professionally and clearly within official platforms
• Familiarity with handling SLA targets and queue prioritization
• Comfort with reviewing AI-generated responses for accuracy and compliance
• Ability to escalate issues with clear operational justification

Responsibilities

• Comprehensive Product Expertise: Gain deep knowledge of all company products and features to provide accurate, fact-based answers and guidance to subscribed clients.
• Queue & SLA Management: Prioritize work via the Broker Dashboard—focusing on unread messages, SLA risks, and at-risk client signals.
• Concierge-Level Support & Communication: Deliver professional, warm, and concise communication exclusively within the official workspace.
• CRM & Private Notes Administration: Maintain strict separation between client-facing messages and internal Private notes.
• AI-Assisted Efficiency: Review, edit, and fact-check AI-generated draft responses before manual submission.
• Escalation & Operational Actions: Properly utilize system tools such as filing complaints or managing client queues with clear operational justifications.]
• CoT_job_summary_short: "COMPANY NAME: Assetara Limited\nKEY POINTS: Product knowledge, SLA management, concierge support, CRM handling, AI review, escalation"
• job_summary_short: "<p>Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. You will act as a personal manager and frontline support specialist for clients with subscriptions, navigating platform tools, and maintaining CRM/private notes with confidentiality.</p><p>You will manage queues, monitor SLAs, and ensure concierge-level communications within the official workspace while upholding compliance and safety boundaries.</p>
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• currency”:“EUR,”
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Skills

Product knowledge

CRM

SLA management

Customer communication

Private notes handling

AI-assisted workflows

Escalation handling

Job description

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. You will act as a personal manager and frontline support specialist for clients with subscriptions, navigating platform tools, and maintaining CRM/private notes with confidentiality.

You will manage queues, monitor SLAs, and ensure concierge-level communications within the official workspace while upholding compliance and safety boundaries.