Remote Concierge Support Manager

Assetara Limited; Palermo; Remote; EUR 42,000 - 65,000; Full time

Job summary

Assetara Limited is seeking a dedicated Support Manager to work remotely via the Assetara platform. You will act as a key personal manager and frontline support specialist for clients with subscriptions, mastering all products to guide users effectively and maintain CRM private notes with strict confidentiality.

You will manage unread messages, SLA risks, and client signals, delivering professional, warm responses within the official workspace.

Qualifications

• Strict compliance with daily operational routines, activity presence tracking, and session management.
• Absolute compliance with safety boundaries: Never promise financial results, fixed timelines, or perform direct financial operations on behalf of clients.
• Absolute commitment to confidentiality, anti-fraud protocols, and handling client data strictly on documented instructions.

Responsibilities

• Comprehensive Product Expertise: Gain deep knowledge of all company products and features to provide accurate, fact-based answers and guidance to subscribed clients.
• Queue & SLA Management: Prioritize work via the Broker Dashboard—focusing on unread messages, SLA risks, and at-risk client signals.
• Concierge-Level Support & Communication: Deliver professional, warm, and concise communication exclusively within the official workspace.
• CRM & Private Notes Administration: Maintain strict separation between client-facing messages and internal Private notes.
• AI-Assisted Efficiency: Review, edit, and fact-check AI-generated draft responses before manual submission.
• Escalation & Operational Actions: Properly utilize system tools such as filing complaints or managing client queues with clear operational justifications.

Job description

Assetara Limited is seeking a dedicated Support Manager to work remotely via the Assetara platform. You will act as a key personal manager and frontline support specialist for clients with subscriptions, mastering all products to guide users effectively and maintain CRM private notes with strict confidentiality.

You will manage unread messages, SLA risks, and client signals, delivering professional, warm responses within the official workspace.