Remote Service Operations Lead – Payments & Governance

Herzum (now part of catworkx)

Milano

In loco

EUR 46.000 - 50.000

Part-time

4 giorni fa

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Descrizione del lavoro

Herzum (now part of catworkx) is seeking a Service Operations Manager to oversee the operational management and governance of a portfolio of value-added services across the CEMEA regions. Fully remote.

You will coordinate service launches, onboarding, deliverable distribution, subscription management and billing governance, while ensuring consistent execution across markets and strong stakeholder engagement.

Competenze

Experience in program management, operations or client services.
Strong stakeholder management and coordination skills.
Ability to manage multiple initiatives across markets and timelines.
Excellent organizational skills and attention to detail.
Familiarity with reporting, tracking and governance processes.
Knowledge of the payments industry is a strong advantage.

Mansioni

Coordinate service launches, onboarding, and deliverable distribution.
Define target client populations with Country Managers and Account Owners.
Coordinate client communications, awareness activities and webinars.
Review and validate service deliverables prior to distribution.
Manage distribution of deliverables and client communications.
Maintain service enrollment records including onboarding, opt-outs and eligibility tracking.
Support billing by ensuring accurate subscription and participation records.
Respond to client inquiries related to service participation and operations.
Monitor service adoption and performance across markets.
Prepare regular management reporting, including quarterly updates.
Identify process improvements and support implementation of operational controls.