Remote Partner Delivery Leader

n8n GmbH; Meolo; À distance; EUR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Equity

Remote-first – Europe-wide team

Career growth – €1K per year to up-s킬

Résumé du poste

n8n GmbH is seeking a skilled leader to build and scale a high-performing partner delivery program that enables n8n to deliver exceptional customer outcomes through trusted services partners.

You'll ensure partner-led engagements are seamlessly coordinated, commercially sound, and of high quality, helping us scale our Forward Deployed Engineering capabilities while maintaining strong customer experience across regions.

Qualifications

• 5+ years of partner delivery, professional services operations, or vendor/subcontractor management within a software or technology company.
• Experience drafting, negotiating, and managing SOWs, subcontracting agreements, and commercial frameworks with services partners or systems integrators.
• Knowledge to build meaningful KPIs and SLAs, establish governance processes, and use data to drive accountability.
• Strong cross-functional collaboration with Legal, Finance, Sales, Customer Success, and Partnerships teams.
• Highly organized, detail-oriented, and able to manage multiple engagements and stakeholders.
• Thrives in fast-moving environments building scalable systems and processes.

Responsabilités

• Define and continuously improve the delivery playbooks, engagement processes, and quality standards that underpin partner-led FDE engagements.
• Own engagement intake and allocation, coordinating with internal FDE teams and Partnerships to determine the right delivery model and partner for each customer.
• Provide visibility into program performance, capacity, delivery risks, and key learnings to Customer Success, Partnerships, and Sales leadership.
• Manage partner subcontracting agreements, statements of work (SOWs), and rate cards in collaboration with Legal, Finance, and Procurement.
• Oversee partner billing, engagement costs, and commercial structures across different delivery models, ensuring accurate financial tracking.
• Define and track partner KPIs and SLAs, including staffing speed, delivery quality, customer satisfaction, utilization, and adoption outcomes.
• Maintain visibility into partner capacity and certified consultants across regions, coordinating onboarding, certification, access, and offboarding with Enablement and Partner Solution Engineering.
• Ensure every partner-led engagement has a clear scope, measurable success criteria, and a smooth handoff to the Customer Success Manager.
• Proactively identify, elevate, and resolve delivery risks before they impact customer relationships or project outcomes.
• Capture and share learnings from workshops, hackathons, and staff augmentation engagements to continuously refine and scale the delivery model.

Connaissances

Partner delivery

Commercial management

Contract management

Governance

Cross-functional collaboration

Operational excellence

Builder mindset

Description du poste

n8n GmbH is seeking a skilled leader to build and scale a high-performing partner delivery program that enables n8n to deliver exceptional customer outcomes through trusted services partners.

You'll ensure partner-led engagements are seamlessly coordinated, commercially sound, and of high quality, helping us scale our Forward Deployed Engineering capabilities while maintaining strong customer experience across regions.