Remote Monitoring Tech Support Specialist

Eddyfi; Unione Comuni Basiano Masate; On-site; EUR 32,000 - 42,000; Full time

Job summary

Eddyfi Technologies is seeking a Customer Care Technician to provide worldwide technical support in collaboration with the Customer Care Manager and technical team. You will diagnose and document issues, and feed back to R&D to improve products.

You will also support field installations and deliver customer training when needed, while communicating effectively with both technical and non-technical users. The role requires autonomy and the ability to manage multiple priorities.

Qualifications

• At least 3 years of experience in customer care or technical support.
• Good command of spoken and written English.
• Solid knowledge of electronics, including analog and digital systems.
• Proficient with Microsoft Office Suite.
• Comfortable using Windows, Android and iOS.
• Experience with geotechnical monitoring instruments such as piezometers and inclinometers.

Responsibilities

• Provide technical support to customers worldwide with the Customer Care Manager and the team.
• Diagnose, document, and follow up on customer issues for timely resolution.
• Provide feedback to R&D to improve products and prevent issues.
• Support field installations and training sessions when required.
• Communicate clearly with technical and non-technical users.
• Manage multiple activities while maintaining high service quality.

Skills

Customer care

English fluency

Analytical thinking

Problem solving

Autonomy

Interpersonal skills

Education

High school diploma in IT/Electronics/Telecommunications or higher in Engineering/Geology

Bachelor’s Degree in Computer Science, Electronics, Telecommunications Engineering, Civil Engineering, Geology, Environmental Engineering, or related

Tools

Microsoft Office

Windows

Android

iOS

Piezometers

Inclinometers

Geotechnical sensors

Job description

Eddyfi Technologies is seeking a Customer Care Technician to provide worldwide technical support in collaboration with the Customer Care Manager and technical team. You will diagnose and document issues, and feed back to R&D to improve products.

You will also support field installations and deliver customer training when needed, while communicating effectively with both technical and non-technical users. The role requires autonomy and the ability to manage multiple priorities.