Customer Care Technician

Eddyfi; Unione Comuni Basiano Masate; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Eddyfi Technologies is seeking a Customer Care Technician to provide worldwide technical support in collaboration with the Customer Care Manager and technical team. You will diagnose and document issues, and feed back to R&D to improve products.

You will also support field installations and deliver customer training when needed, while communicating effectively with both technical and non-technical users. The role requires autonomy and the ability to manage multiple priorities.

Competenze

• At least 3 years of experience in customer care or technical support.
• Good command of spoken and written English.
• Solid knowledge of electronics, including analog and digital systems.
• Proficient with Microsoft Office Suite.
• Comfortable using Windows, Android and iOS.
• Experience with geotechnical monitoring instruments such as piezometers and inclinometers.

Mansioni

• Provide technical support to customers worldwide with the Customer Care Manager and the team.
• Diagnose, document, and follow up on customer issues for timely resolution.
• Provide feedback to R&D to improve products and prevent issues.
• Support field installations and training sessions when required.
• Communicate clearly with technical and non-technical users.
• Manage multiple activities while maintaining high service quality.

Conoscenze

Customer care

English fluency

Analytical thinking

Problem solving

Autonomy

Interpersonal skills

Formazione

High school diploma in IT/Electronics/Telecommunications or higher in Engineering/Geology

Bachelor’s Degree in Computer Science, Electronics, Telecommunications Engineering, Civil Engineering, Geology, Environmental Engineering, or related

Strumenti

Microsoft Office

Windows

Android

iOS

Piezometers

Inclinometers

Geotechnical sensors

Descrizione del lavoro

This role is part of our Remote Monitoring Solutions product line.

For more information about our product line: https://www.sisgeo.com/

As a Customer Care Technician, you provide technical support to customers worldwide and work closely with the Customer Care Manager and an experienced technical team. You troubleshoot and document customer issues, share feedback with the R&D team, and help improve our products and services.

You are comfortable working autonomously, managing multiple priorities, and communicating effectively with both technical and non-technical users.

Be a part of something bigger.

At Eddyfi Technologies, we’re proud to push the boundaries of innovation while fostering a workplace where everyone feels valued, respected and empowered to do their best work. We believe that diverse perspectives, experiences, and ways of thinking strengthen our teams and help us build better solutions for the industries the world depends on.

As a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics.

Our values

• We are customer-centric and put our customers at the heart of everything we do.
• We innovate with a purpose, developing practical and forward-thinking solutions that solve real-world problems and protect what matters most.
• We are reliable and accountable, we do what we say we are going to do, taking ownership of our actions and delivering high-quality outcomes with integrity, consistency and transparency.
• We are stronger together and committed to creating an inclusive environment where voices are heard, respected and supported.

Joining our team means:

• Collaborating with experts dedicated to innovation in an environment that values different perspectives, backgrounds and experiences.
• Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
• Working in a growing business that encourages learning, curiosity, and respectful challenge.
• Being supported through fair, transparent and equitable practices.
• Contributing to meaningful projects that create a lasting impact.

We encourage candidates to apply even if they do not meet every requirement listed, as we recognise that skills and experience can be gained in many ways.

As Customer Care Technician, you must be able to:

• Provide technical support to customers worldwide in collaboration with the Customer Care Manager and the technical support team.
• Diagnose, document, and follow up on customer issues to ensure timely and effective resolution.
• Provide structured feedback to the R&D team to contribute to product improvement and issue prevention.
• Support field installations and deliver training sessions for customers when required.
• Communicate clearly and effectively with both technical and non-technical users.
• Manage multiple activities simultaneously while maintaining a high level of service quality.

We value transferable skills, different career paths and learning agility. Experience gained through non-traditional routes is welcome.

What makes you an asset to our team

• You carry a high school diploma as an IT, Electronics, or Telecommunications Technician, or a higher qualification in Engineering or Geology.
• You have at least 3 years of experience in customer care or technical support
• Good command of spoken and written English
• You have a solid knowledge of electronics, including analog and digital systems
• You master data analysis using Microsoft Office Suite or equivalent
• You are comfortable manipulating Windows, Android, and iOS
• You are experienced with geotechnical monitoring instruments such as piezometers and inclinometers
• You possess strong interpersonal, analytical, and problem-solving skills
• You have a proactive mindset and very comfortable working autonomously
• You are available for occasional travel in Italy and abroad (up to 20%)

Nice to have

• Bachelor’s Degree in Computer Science, Electronics, Telecommunications Engineering, Civil Engineering, Geology, Environmental Engineering, or Land and Environmental Management.
• A knowledge of industrial sensors and measurement technologies, including MEMS, strain gauges, potentiometers, Wheatstone bridges, magnetostrictive sensors, optical sensors, Pt100, NTC, and similar technologies.
• A good understanding of business processes
• Knowledge of an additional foreign language, preferably French, Spanish, or German.

Additional information

• Work location: North-East Milan area, Italy
• Travel: Up to 20%

Why join Eddyfi? We offer you:

• Benefits

At Eddyfi Technologies, diversity, equity and inclusion are fundamental to who we are. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging.

We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law.

If you require accommodations at any stage of the recruitment process, please let us know. We are committed to ensuring an accessible and inclusive experience for all candidates.

For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification.

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