Italian Speaking Customer Service Agent For Imperial - Work Remote In Greece

Mercier Consultancy Group; Italia; Remote; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance coverage

Relocation Package

13th and 14th salaries

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Imperial in Greece, offering remote work within Greece. The role focuses on delivering high-quality assistance for premium electronics, across phone, email, and live chat channels, while nurturing customer loyalty.

Ideal candidates are fluent in Italian, with prior customer-facing experience, strong digital skills, and a willingness to relocate for an international assignment.

Qualifications

• Fluency in Italian (spoken and written).
• Experience in customer-facing roles, preferably in tech or electronics.
• Strong digital literacy and ability to use multiple software platforms.
• Willingness to relocate and work internationally.

Responsibilities

• Provide high-quality technical and general assistance to customers.
• Handle inquiries via phone, email, and live chat.
• Troubleshoot hardware/software issues.
• Maintain CRM records of customer interactions.
• Educate customers on product launches and features.
• Escalate complex faults to appropriate departments.
• Deliver professional, empathetic support and foster brand loyalty.

Skills

Italian language proficiency

Customer service experience

Digital literacy

Communication skills

Tools

CRM system

Job description

Italian Speaking Customer Service Agent For Imperial

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading organizations. We specialize in sourcing exceptional professionals for high-growth roles, ensuring a seamless career transition for our candidates while delivering excellence to our international partners.

Job Overview

We are currently looking for a motivated professional to join our team for the Italian Speaking Customer Service Agent For Imperial position in Greece. This is a unique opportunity to represent a prestigious brand in the consumer electronics industry, providing world-class support while enjoying a Mediterranean lifestyle. If you are seeking Italian-speaking jobs that offer career progression and stability, this role is your perfect match.

Key Responsibilities

• Provide high-quality technical and general assistance to customers regarding premium consumer electronics products.
• Manage inquiries via phone, email, and live chat to ensure total customer satisfaction.
• Troubleshoot common issues related to device hardware, software updates, and product features.
• Maintain detailed records of customer interactions within the CRM system to improve service delivery.
• Educate clients on the latest product launches and features within the consumer electronics sector.
• Escalate complex technical faults to the appropriate internal departments, ensuring efficient follow-up.
• Foster brand loyalty by delivering a professional, empathetic, and knowledgeable support experience.

Requirements

• Native or fluent Italian (spoken and written).
• Previous experience in a customer-facing role, preferably within the technology or consumer electronics market.
• Strong digital literacy and the ability to navigate multiple software platforms simultaneously.
• Excellent communication skills and a passion for technology and customer care.
• Willingness to relocate and thrive in a new international environment.
• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus for high achievement.
• An exciting career path among the best Italian-speaking jobs in Greece.
• And Much More...

Life in Greece

Securing one of our jobs in Greece means more than just a new career; it is an invitation to embrace a vibrant culture, legendary history, and the stunning sunshine of the Mediterranean. As an Italian Speaking Customer Service Agent For Imperial position in Greece, you will find yourself surrounded by beautiful landscapes and a welcoming local community that makes every day feel like a retreat.

Beyond the professional benefits, the quality of life in Greece is truly unmatched, offering world-class cuisine, endless blue waters, and a relaxed, social lifestyle. We facilitate a smooth move, ensuring your transition to life in Greece is stress-free and rewarding. Join our team and experience why living and working in Greece is the top choice for thousands of international professionals today.

Italian Speaking Customer Service Agent For Imperial - Work Remote In Greece IT