Remote Italian-Speaking Support Agent — Greece Relocation

The Career Nest; Livigno; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Relocation package

Paid training

Performance bonus

Job summary

The Career Nest offers a fully remote role based in Greece with a complete relocation package. Join to support Italian-speaking customers, train, and grow your international career from anywhere in Greece.

Expected duties include handling inquiries via phone, email, and chat, troubleshooting issues, and guiding users through products and features with a focus on quality and satisfaction.

Qualifications

• Fluent Italian at C1/C2 level.
• English at least B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems and multiple applications.
• Independent in a remote environment.
• Flexible and able to work rotational shifts.
• Able to thrive in a fast-paced, international team.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Fluent Italian (C1/C2)

English (B2+)

Strong communication

Customer-focused

Problem solving

CRM systems proficiency

Attention to detail

Remote work capable

Rotational shifts

Multicultural teamwork

Tools

CRM systems

Job description

The Career Nest offers a fully remote role based in Greece with a complete relocation package. Join to support Italian-speaking customers, train, and grow your international career from anywhere in Greece.

Expected duties include handling inquiries via phone, email, and chat, troubleshooting issues, and guiding users through products and features with a focus on quality and satisfaction.