Remote Italian-Speaking Support Agent — Greece Relocation

The Career Nest; Larino; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Relocation package

Job summary

The Career Nest is seeking a customer support specialist to assist Italian-speaking customers remotely from anywhere in Greece. The role includes handling inquiries via phone, email, and chat, with rotations across shifts and a training program starting from day one.

Candidates should be fluent in Italian (C1/C2) and proficient in English (B2+), have strong communication, and be comfortable using CRM systems in a fast-paced, international team.

Qualifications

• Fluent Italian – C1/C2 level.
• English – B2+ for training and internal comms.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems and multiple apps.
• Independent work in a remote environment.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Fluent Italian

English proficient

CRM tools

Customer service

Problem solving

Attention to detail

Remote work

Tools

CRM systems

Job description

The Career Nest is seeking a customer support specialist to assist Italian-speaking customers remotely from anywhere in Greece. The role includes handling inquiries via phone, email, and chat, with rotations across shifts and a training program starting from day one.

Candidates should be fluent in Italian (C1/C2) and proficient in English (B2+), have strong communication, and be comfortable using CRM systems in a fast-paced, international team.