Remote Italian-Speaking Customer Support Pro (Greece)

Cross Border Talents; Puglia; Remote; EUR 22,000 - 32,000; Full time

Job summary

Cross Border Talents is hiring an Italian-speaking Customer Support Representative to join an international project based in Greece. You will support Italian-speaking customers via phone and digital channels, resolving inquiries and ensuring a professional customer experience.

This is a remote position within Greece. Candidates may relocate with relocation support. The role emphasizes customer focus, problem solving, and clear communication in Italian and English.

Qualifications

• Native-level Italian or C1 proficiency
• English at B2 or higher
• Strong verbal and written communication skills
• Comfortable using computers and digital applications
• Customer-focused and solution-oriented mindset
• Good communication and problem-solving skills
• Able to work remotely from Greece

Responsibilities

• Assist Italian-speaking customers through phone and digital support channels
• Respond to customer inquiries professionally and efficiently
• Identify customer needs and provide accurate information
• Resolve customer issues with empathy and a customer-focused approach
• Escalate complex cases when necessary
• Follow established procedures and quality guidelines
• Maintain a high standard of customer experience

Skills

Italian (C1)

English (B2)

Communication skills

Remote work

Job description

Cross Border Talents is hiring an Italian-speaking Customer Support Representative to join an international project based in Greece. You will support Italian-speaking customers via phone and digital channels, resolving inquiries and ensuring a professional customer experience.

This is a remote position within Greece. Candidates may relocate with relocation support. The role emphasizes customer focus, problem solving, and clear communication in Italian and English.