Remote EV Charging Support Specialist

Alpitronic; Rencio; Remote; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Additional company benefits

Total compensation from €38,000 with 2

Job summary

Alpitronic is seeking a remote technical support specialist to assist customers, service partners, and field technicians from the office. You will diagnose issues on Hyperchargers using remote tools and logs, and guide on-site technicians via live calls and documentation.

The role requires fluency in English and German or French, strong troubleshooting skills, and the ability to manage multiple priorities in a 24/7 shift-based environment.

Qualifications

• Must have technical education or relevant experience in technical support/maintenance or field service.
• Strong troubleshooting and problem-solving skills.
• Clear written and verbal communication to guide technicians remotely.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls.
• Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation.
• Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities.
• Manage and prioritize technical cases according to customer impact and SLAs.
• Ensure accurate documentation, timely follow-up, and escalation of unresolved issues.
• Collaborate with internal teams to improve troubleshooting procedures and service quality.

Skills

Troubleshooting

Remote guidance to technicians

Communication skills

Multitasking in fast-paced environment

Customer-focused

Independent and international teamwork

English + German/French fluency

24/7 shift availability

Electrical systems / EV charging know‑

Education

Technical education or relevant experience in technical support/maintenance/field service

Tools

Remote diagnostics tools

System logs analysis

EV charging technology knowledge

Job description

Alpitronic is seeking a remote technical support specialist to assist customers, service partners, and field technicians from the office. You will diagnose issues on Hyperchargers using remote tools and logs, and guide on-site technicians via live calls and documentation.

The role requires fluency in English and German or French, strong troubleshooting skills, and the ability to manage multiple priorities in a 24/7 shift-based environment.