Remote Digital Pathology Support Engineer

Leica Biosystems Inc.; Lombardia; Remote; EUR 41,000 - 49,000; Full time

Benefits offered by this job

Benefits package

Remote work flexibility

Job summary

Leica Biosystems develops diagnostic solutions worldwide and offers remote, multilingual support to customers in healthcare. The Digital Pathology Helpdesk Engineer role focuses on remote fault diagnosis, troubleshooting, and coordination with regional teams to resolve issues efficiently.

You will log customer interactions, assist with on-site coordination if needed, and contribute to service quality within the Italian region of the EMEA unit.

Qualifications

• Experience in remote troubleshooting of software.
• Database management skills, Windows Server 2008 - 2025 & virtual machines.
• Work with Mirth Connect and HL7.
• Networking skills - remote storage management, domain, and non-domain related, group policies, Firewall knowledge.
• Language Skills – Fluent in Italian and English

Responsibilities

• Diagnose fault(s) remotely, provide troubleshooting support to customers via phone/email remote login & troubleshooting, and fix accordingly.
• Record activities by logging data into Customer Service & relationship management systems. Software issues to be logged in the appropriate systems.
• Work effectively and efficiently with multi-country/ multi-language customers and Leica departments to resolve issues.
• Accept incoming contacts (phone/email), prioritize according to incident type, contract type, and instrument type.
• Work independently to resolve complex issues, but escalate to Manager when required and propose countermeasures to recurring or difficult issues.

Skills

Remote troubleshooting

Database management

Mirth Connect

HL7

Networking

Italian & English

Tools

Mirth Connect

HL7

Job description

Leica Biosystems develops diagnostic solutions worldwide and offers remote, multilingual support to customers in healthcare. The Digital Pathology Helpdesk Engineer role focuses on remote fault diagnosis, troubleshooting, and coordination with regional teams to resolve issues efficiently.

You will log customer interactions, assist with on-site coordination if needed, and contribute to service quality within the Italian region of the EMEA unit.