Remote CSM - Tech & Ubuntu Solutions

Canonical Ltd.; Napoli; Remote; EUR 72,000 - 107,000; Full time

Benefits offered by this job

Performance bonus

Learning budget (USD 2,000 per year)

Annual compensation review

Holiday leave

Maternity and paternity leave

Employee Assistance Programme

Travel opportunities

Job summary

Canonical Ltd. is seeking a Customer Success Manager to build trust, onboard customers to Ubuntu and related services, and enable value realization. This role focuses on the Tech segment and supports store customers within a globally distributed, remote-first team.

You will collaborate with Sales and Support to deliver customer engagement plans, manage risk, and ensure a high-quality customer experience across Canonical's product portfolio.

Qualifications

• Customer-facing experience required.
• Empathetic individual with drive to help others.
• Passion for technology, Ubuntu and open source is essential.
• Excellent presentation skills.
• Strong organisational skills and ability to update documentation.

Responsibilities

• Provide solutions to customer ticket requests.
• Enrich onboarding and problem-solving documentation.
• Drive campaigns through digital touch-points to engage customers.
• Identify high-potential and high-risk customers in onboarding.
• Onboard new customers and introduce them to Canonical products and support processes.
• Collaborate with Sales/Support to develop engagement plans.
• Engage with your portfolio to ensure risk identification.
• Collect customer feedback for product teams.

Skills

Customer facing

Empathy

Tech passion

Presentation skills

Organisational skills

Team player

Job description

Canonical Ltd. is seeking a Customer Success Manager to build trust, onboard customers to Ubuntu and related services, and enable value realization. This role focuses on the Tech segment and supports store customers within a globally distributed, remote-first team.

You will collaborate with Sales and Support to deliver customer engagement plans, manage risk, and ensure a high-quality customer experience across Canonical's product portfolio.