Remote CSM for Ubuntu & Open Source

Canonical Ltd.; Padova; Remote; EUR 54,000 - 81,000; Full time

Benefits offered by this job

Learning & Development budget (USD 2,0

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Job summary

Canonical is seeking a Customer Success Manager to support, onboard and enable customers across the Ubuntu and open source portfolio. This remote role focuses on reducing churn, aligning customer objectives with Canonical's offerings, and driving adoption of products like Ubuntu Pro, MAAS, Landscape, and Kubernetes.

You will work across teams to deliver engaging, value-driven experiences for a diverse customer base.

Qualifications

• Customer-facing experience.
• Empathetic individual with a natural drive to help others.
• Passion for technology and Ubuntu in particular is a must.
• Excellent presentation skills.
• Strong organisational skills and ability to maintain documentation.
• A team player capable of collaborating with all departments.

Responsibilities

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers.
• Onboard new customers and introduce them to our products and support processes (Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data apps, etc.).
• Collaborate with Sales and Support to develop and deliver engagement plans that meet customer objectives.
• Engage with your portfolio to ensure risk identification.
• Collect feedback from customers and format for review by the product team.

Job description

Canonical is seeking a Customer Success Manager to support, onboard and enable customers across the Ubuntu and open source portfolio. This remote role focuses on reducing churn, aligning customer objectives with Canonical's offerings, and driving adoption of products like Ubuntu Pro, MAAS, Landscape, and Kubernetes.

You will work across teams to deliver engaging, value-driven experiences for a diverse customer base.