Remote Client Relations & CRM Support Specialist

Assetara Limited; Roma; Remoto; EUR 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Assetara Limited is seeking a Client Relationship & Support Specialist (remote) to serve customers within the Assetara workspace. You will be the primary contact for clients, ensuring accurate, courteous, and timely guidance while maintaining strict data protection standards.

Responsibilities include proactive CRM updates, conducting scheduled client calls, monitoring SLA compliance, and escalating issues per compliance rules.

Competenze

• Strict adherence to operational, security and compliance guidelines.
• Professional remote work discipline and time management.
• Commitment to confidentiality and data protection regulations.

Mansioni

• Provide professional client communication within Assetara workspace and approved tools.
• Deliver concierge-level support and assist clients with platform navigation.
• Prioritize unread threads, monitor SLA compliance and perform proactive outreach.
• Maintain accurate client notes in the CRM and avoid unnecessary data copying.
• Identify escalations and report security incidents per compliance rules.

Conoscenze

Client communication

CRM administration

SLA management

Compliance awareness

Descrizione del lavoro

Assetara Limited is seeking a Client Relationship & Support Specialist (remote) to serve customers within the Assetara workspace. You will be the primary contact for clients, ensuring accurate, courteous, and timely guidance while maintaining strict data protection standards.

Responsibilities include proactive CRM updates, conducting scheduled client calls, monitoring SLA compliance, and escalating issues per compliance rules.