Remote Client Success Manager — Performance Marketing

Finch; Roma; Remote; EUR 80,000 - 107,000; Full time

Job summary

Finch is seeking a Client Success Manager (Performance Marketing) to own a portfolio of client accounts end-to-end, aligning strategies with business KPIs and ROI. You will guide growth opportunities while coordinating cross-functional specialists across Paid Search, Paid Social, SEO, DSP, Creative, and Analytics.

The role requires strong client communication, a track record of retention, and the ability to manage multiple accounts while working US business hours.

Qualifications

• 5+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency (required).
• Acted as the primary point of contact (POC) for multiple client accounts simultaneously (required).
• Strong understanding of performance marketing fundamentals: paid advertising, attribution, KPIs, and optimization logic (required).
• Experience working with paid advertising-driven accounts across Paid Search, Paid Social, and Programmatic/DSP (required).
• Proven track record of improving client retention or growing accounts, with concrete examples (required).
• Fluent English, written and spoken, and comfortable leading strategic conversations with senior client stakeholders (required).
• Availability to work with consistent overlap with US business hours. (required)
• Background managing SEO-driven accounts or hands‑on SEO experience (advantage).
• Experience working with US or international clients (advantage).

Responsibilities

• Own account strategy and success planning: define goals, KPIs, priorities, and quarterly roadmaps with each client.
• Lead client relationship and communication: run recurring meetings, manage stakeholders, align expectations from day one, and document next steps.
• Drive account performance management: interpret results against business metrics (ROAS, CPA, CAC vs. LTV, organic growth), identify issues and opportunities, and coordinate actions with channel owners.
• Identify and scope account growth opportunities: expansions, tests, and new initiatives tied to performance signals and client objectives.
• Manage account health, retention, renewal, and risk: flag risks early, create mitigation plans, and ensure consistent value delivery across a multi-client portfolio.

Skills

Account management

Client success

Communication skills

Marketing strategy

Cross-functional leadership

Performance marketing basics

English proficiency

Job description

Finch is seeking a Client Success Manager (Performance Marketing) to own a portfolio of client accounts end-to-end, aligning strategies with business KPIs and ROI. You will guide growth opportunities while coordinating cross-functional specialists across Paid Search, Paid Social, SEO, DSP, Creative, and Analytics.

The role requires strong client communication, a track record of retention, and the ability to manage multiple accounts while working US business hours.