Remote 3rd-Party Service Network Lead

ABB E-mobility; San Giovanni Valdarno; Remote; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Global reach

Diversity & inclusion initiatives

Job summary

ABB E-mobility is expanding its 3rd Party Service Network across Europe, offering a flexible, remote-friendly role that focuses on partner management and service excellence. You will design processes, optimize performance against SLAs, and build trusted relationships with service partners to support sales opportunities and customer satisfaction.

The role requires a strong analytical mindset, 3+ years in service or project management, and fluency in English and local language.

Qualifications

• Bachelor’s or Master’s degree in Business Administration or related field.
• 3+ years of experience in service management, coordination, or project management.
• Proven project management capabilities and ability to lead cross-functional initiatives.
• Fluency in English & local language. Other languages is a plus.
• Proficiency in Microsoft Office (Excel, PowerPoint); familiarity with Salesforce/Service Cloud is a bonus.
• Excellent communication and interpersonal skills.
• Strong coordination and multitasking abilities.
• Proactive problem-solver with a hands-on attitude.
• Passionate about delivering quality and driving continuous improvement.

Responsibilities

• Design and implement efficient processes for outsourced on-site services within our 3rd Party Network.
• Monitor and enhance service performance, ensuring consistent delivery against SLAs and KPIs.
• Build strong, trust-based relationships with service partners, handling daily requests and escalations.
• Drive service readiness across the Channel Service Partner network to support successful sales opportunities and getting Channel Service Partners fully operational as well as equipped to deliver according to customer expectations.
• Collaborate closely with Sales during tender processes by designing and establishing Service Partner solutions that meet business and customer requirements.
• Lead performance reviews and drive continuous improvement initiatives.
• Collaborate with internal teams (sales, logistics, operations) to align service delivery with market needs.
• Oversee monthly invoicing and reporting activities.
• Manage onboarding, integration, and offboarding of service partners.
• Support strategic projects and campaigns involving external partners.
• Maintain clear documentation and process standards across the network.

Skills

Analytical mindset

Data-driven decisions

Project management

Cross-functional collaboration

Communication skills

Multitasking

Problem-solving

English proficiency

Local language proficiency

Education

Bachelor’s or Master’s degree in Business Administration or related field

Tools

Microsoft Office (Excel, PowerPoint)

Salesforce/Service Cloud

Job description

ABB E-mobility is expanding its 3rd Party Service Network across Europe, offering a flexible, remote-friendly role that focuses on partner management and service excellence. You will design processes, optimize performance against SLAs, and build trusted relationships with service partners to support sales opportunities and customer satisfaction.

The role requires a strong analytical mindset, 3+ years in service or project management, and fluency in English and local language.