Logistics Service Operations Specialist

Jingdong Logistics; Lombardia; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

JINGDONG Logistics in Milan, Lombardy, is seeking a Service Operations Coordinator to ensure smooth delivery of services and optimize the service ecosystem. You will coordinate operations with customer service, logistics, and technical support to resolve issues efficiently.

The ideal candidate has 1–3 years in service operations or related roles, strong organizational skills, and proficiency in Microsoft Office.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 1-3 years of experience in service operations, customer service, or a similar coordinating role.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Excellent communication and interpersonal skills, capable of collaborating with diverse teams.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with CRM software and operational management systems is a plus.

Responsibilities

• Monitor and manage service operation workflows, identifying bottlenecks and inefficiencies.
• Coordinate with internal teams (customer service, logistics, technical support) to ensure timely service delivery.
• Track KPIs related to service operations and generate regular management reports.
• Assist in developing and implementing service operation policies, procedures, and best practices.
• Handle and escalate complex customer inquiries or service-related issues, ensuring prompt resolution.
• Maintain accurate records of service operations, customer interactions, and resolutions.
• Participate in training new team members on service operation processes and tools.
• Identify opportunities for process improvement and contribute to continuous operational enhancements.

Skills

Organizational skills

Time management

Excellent communication

Interpersonal skills

Teamwork

Education

Bachelor's degree in Business Administration / Operations Management

Tools

Microsoft Office

CRM software

Job description

JINGDONG Logistics in Milan, Lombardy, is seeking a Service Operations Coordinator to ensure smooth delivery of services and optimize the service ecosystem. You will coordinate operations with customer service, logistics, and technical support to resolve issues efficiently.

The ideal candidate has 1–3 years in service operations or related roles, strong organizational skills, and proficiency in Microsoft Office.