Regional After-Sales Leader – Home Appliances

Xiaomi Technology; Milano; On-site; EUR 65,000 - 90,000; Full time

Job summary

Xiaomi Technology is seeking an experienced After-Sales Service Manager to lead and expand the regional service network for Italy, improving operations and delivering a consistent, high-quality customer experience. The role focuses on developing service policies, coordinating networks, monitoring KPIs, and supporting new product launches with cross-functional teams.

Based in Italy with occasional travel, the role offers a local salary aligned with benchmarks and a dynamic, growth-oriented

Qualifications

• Bachelor’s degree in Engineering, Business Administration or related field.
• 5+ years in after-sales operations or service network management.
• Knowledge of washing machines, refrigerators and air-conditioning products; installation/repair processes.
• Fluent English; Italian language is an advantage.

Responsibilities

• Develop and implement regional after-sales strategies, service policies, standard processes and performance targets.
• Plan, develop and manage authorised service networks, ensuring partners meet quality and compliance standards.
• Coordinate daily after-sales operations, including installation, repair, parts availability and escalated customer cases.
• Monitor customer satisfaction, turnaround time, repair quality and service costs to drive continuous improvement.
• Collaborate with local markets, internal teams and external partners for new product launches and regional service projects.

Skills

Project management

Data analysis

Problem-solving

Service partner management

Fluent English

Cross-cultural collaboration

Italian language (adv)

Education

Bachelor’s degree in Engineering, Business Administration or related field

Tools

ERP systems

CRM systems

Job description

Xiaomi Technology is seeking an experienced After-Sales Service Manager to lead and expand the regional service network for Italy, improving operations and delivering a consistent, high-quality customer experience. The role focuses on developing service policies, coordinating networks, monitoring KPIs, and supporting new product launches with cross-functional teams.

Based in Italy with occasional travel, the role offers a local salary aligned with benchmarks and a dynamic, growth-oriented