Reception Manager (M/F/N)

Onboard Srl; Trentino-Alto Adige; On-site; EUR 38,000 - 52,000; Full time

Job summary

MIRAMONTI invites a Front Desk Manager to join our hospitality team in the Trentino-Alto Adige region. You will lead the Front Office, greet guests with warmth, and oversee check-ins and check-outs, room reservations, and concierge services to ensure a flawless stay.

Your leadership, organizational finesse, and guest-first mindset will guide a motivated team while maintaining high standards of service, accuracy, and efficiency.

Qualifications

• Experience in hospitality, preferably in a leadership role.
• Eye for detail with guest-first mindset and service excellence.
• Strong organizational and communication skills with team leadership.

Responsibilities

• Coordinate and supervise the Front Office team.
• Welcome guests, manage check-ins/check-outs, and reservations.
• Oversee arrivals, departures, and guest requests; handle complaints.
• Promote rooms, restaurant, spa, and other services; manage concierge needs.

Skills

Hospitality leadership

Guest service orientation

Organizational skills

Team leadership

Interpersonal skills

Problem-solving

German language

Italian language

English language

Tools

ASA

Korrespondenzmanager

Additive

Hotel Kit

Job description

“Hard to find, hard to forget": that’s how MIRAMONTI wants to be remembered by its guests.

To make this vision a reality, we’re looking for a Front Desk Manager who can combine professionalism, warmth, precision, and a passion for hospitality. We’re seeking a cheerful, reliable, and organized individual with an eye for detail, a guest-first mindset, and the ability to lead and motivate their team.

Responsibilities:

• Coordinating and supervising the Front Office team
  
• Welcoming guests and managing check-ins and check-outs
  
• Monitoring arrivals, departures, and reservations
  
• Handling phone calls, emails, and guest requests
  
• Selling rooms, restaurant services, spa treatments, and additional services
  
• Managing concierge services and addressing guests’ individual needs
  
• Handling complaints and resolving issues
  

Skills:

• Experience in the hospitality industry, preferably in a leadership role
  
• Excellent organizational, interpersonal, xysqume and problem-solving skills
  
• Leadership, teamwork, and a service-oriented mindset
  
• Precision, professionalism, and attention to detail
  
• Excellent knowledge of German, Italian, and English
  
• Familiarity with ASA, Korrespondenzmanager, Additive, and Hotel Kit is a plus