Quality Engineer

Cummins Europe; Novara; In loco; EUR 29.000 - 44.000; Tempo pieno

Descrizione del lavoro

Cummins Cameri in Italy is seeking a Quality Engineer for the Quality Assurance Department. You will act as the primary liaison between customers and the plant, drive rapid containment of issues, and lead structured root cause investigations using 8D, 5 Why, A3, and Ishikawa.

You will implement corrective and preventive actions to improve product quality, work with Operations, Engineering, and Suppliers to identify risks early, support audits, reviews, and performance meetings, and contribute to

Competenze

• Bachelor’s degree in engineering or related technical field.
• Minimum 3 years in Automotive Quality or Manufacturing Quality.
• Experience managing customer relationships and leading structured problem solving.
• Strong knowledge of automotive manufacturing processes and quality standards (IATF 16949).'
• Experience with driveline components or similar manufacturing environments.

Mansioni

• Act as primary quality liaison between customers and the plant, building relationships and addressing concerns quickly and professionally.
• Drive rapid containment and resolution of customer quality issues to protect customer satisfaction.
• Lead root cause investigations (8D, 5 Why, A3, Kaizen, Ishikawa) to eliminate recurring problems.
• Implement corrective and preventive actions to improve product quality and reduce complaints.
• Promote a customer-focused quality culture across the plant with cross-functional teams.
• Collaborate with Operations, Engineering, Supplier Quality, Logistics, and Manufacturing to identify risks early and improve quality.
• Support customer audits, quality reviews, and performance meetings with data-driven insights.
• Contribute to continuous improvement initiatives to reduce customer PPM and improve scorecards.

Conoscenze

Root cause analysis

Quality management tools

Italian and English fluency

Cross-functional collaboration

Customer relationship management

Formazione

Bachelor’s Degree in Engineering

Strumenti

APQP

FMEA

Control Plans

MSA

SPC

IATF 16949

Descrizione del lavoro

We are looking for a talented Quality Engineer to join our team for our Quality Assurance Department in Cameri, Strada Provincial MFG DIST, Italy.

In this role, you will make an impact in the following ways:

• Act as the primary quality liaison between customers and the manufacturing plant, building strong relationships and ensuring customer concerns are addressed quickly, professionally, and effectively.

• Drive rapid containment and resolution of customer quality issues, minimizing disruption to customers while protecting the company’s reputation and customer satisfaction levels.

• Lead structured root cause investigations using methodologies such as 8D, 5 Why, A3, Kaizen, and Ishikawa to identify, validate, and eliminate recurring quality problems.

• Implement robust corrective and preventive actions that improve product quality, reduce customer complaints, and enhance overall operational performance.

• Champion a customer-focused quality culture across the plant by promoting quality awareness, accountability, and proactive problem-solving among cross-functional teams.

• Collaborate closely with Operations, Engineering, Supplier Quality, Logistics, and Manufacturing teams to identify quality risks early and implement sustainable improvements.

• Support customer audits, quality reviews, and performance meetings by providing data-driven insights, demonstrating compliance, and strengthening customer confidence in the organization.

• Contribute to continuous improvement initiatives that reduce customer PPM, lower the cost of non-quality, improve customer scorecard ratings, accelerate 8D closure times, and increase overall customer satisfaction.

Education/Expierence:

• Bachelor’s Degree in Engineering, Quality, Industrial Engineering, Mechanical Engineering, Manufacturing Engineering, or a related technical field.

• Minimum of 3 years’ experience within Automotive Quality or Manufacturing Quality, with a proven track record of supporting quality performance and customer satisfaction.

• Experience managing customer relationships, customer complaints, and leading structured problem-solving activities to resolve quality issues effectively.

• Strong knowledge of automotive manufacturing processes and quality standards, including IATF 16949 and the five Quality Core Tools: APQP, FMEA, Control Plans, MSA, and SPC.

• Experience within Automotive OEMs or Tier 1 suppliers, with exposure to driveline components, axles, gears, castings, machining, forging, assembly operations, or similar manufacturing environments.

To be successful in the role you will need the following:

• Strong expertise in quality management tools and methodologies, including root cause analysis, risk assessment, statistical analysis, and quality management systems, to effectively resolve customer and product quality issues.

• Excellent communication, customer relationship, and conflict management skills to build trust with customers, influence cross-functional teams, and manage challenging situations professionally.

• A results-driven and analytical mindset, with the ability to make sound decisions under pressure, interpret quality data, and drive timely corrective and preventive actions.

• Fluency in both Italian and English, combined with strong leadership and continuous improvement capabilities, to effectively support customers, collaborate across teams, and drive sustainable quality improvements.

Job Quality

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Min Salary €29120

Max Salary €43680

ReqID 2438680

Relocation Package No

100% On-Site No