Product Support Manager, Harvesting

AGCO; Treviso; Hybrid; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Bonus scheme

Flexible working time

Remote work possibility

Private health insurance

Meal allowance

On-site canteen

Job summary

AGCO cerca un esperto tecnico per supportare la linea IDEAL, guidare analisi delle cause e migliorare il servizio a livello globale. Il ruolo richiede consolidata conoscenza di sistemi meccanici, idraulici ed elettronici, capacità di collaborare con ingegneria, produzione e qualità, e di fornire formazione e documentazione tecnica ai partner di rete.

La posizione prevede lavoro in team globale, con possibilità di visite sul campo, formazione continua e contributo al miglioramento della qualità

Qualifications

• Conoscenza tecnica approfondita di macchine raccoglitrici e gruppi IDEAL, con componenti meccanici, idraulici ed elettronici.
• Capacità di diagnosticare e risolvere problemi complessi su sistemi meccanici, idraulici ed elettrici.
• Esperienza in azioni di riparazione e processi di servizio e gestione parti.

Responsibilities

• Gestire richieste tecniche su IDEAL combin e fornire soluzioni e guide per la rete di assistenza.
• Condurre analisi delle cause principali e moderare l'organizzazione del servizio.
• Sviluppare e mantenere knowledge base e documentazione tecnica per il troubleshooting.

Skills

Mechanical knowledge

Hydraulic systems

Electrical systems

Electronic diagnostics

Root cause analysis

Cross-functional collaboration

Italian language

English language

Job description

Overview In this role you support AGCO's IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team. You lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting. You act as a gateway for technical queries, driving measurable improvements in product quality and service capability. You will work within a global service organization to shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and customers.

Retribuzione / Benefits

premio scheme flexible working time remote work possibility private health insurance meal allowance on-site canteen

Responsabilità

Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions Lead root cause analyses and act as moderator for the service organization Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools Provide and maintain technical documentation and knowledge articles to support troubleshooting Support product and quality improvements and dealer service capability Participate in training and field visits to stay updated on technical support initiatives

Requisiti fondamentali

Comprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic) Ability to diagnose and resolve complex technical issues Experience with repair actions and service operations processes Understanding of parts management and dealer network dynamics Excellent communication and collaboration with dealers, customers and cross-functional teams Advanced PC skills and familiarity with diagnostic/reporting tools Fluency in Italian and English strong interpersonal communication collaboration across departments customer-oriented mindset diagnostic and root cause analysis electrical and hydraulic system knowledge mechanical drive systems