Product Support Manager, Harvesting

AGCO; Sicilia; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Bonus scheme

Flexible working hours

Remote work possible

Private health insurance

Meal allowance

On-site canteen

Job summary

AGCO is seeking a technically skilled specialist to support the IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team. You will lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting.

This role powers dealer and customer field support worldwide. You will work within a global service organization to shape the support ecosystem and knowledge base,

Qualifications

• Comprehensive technical knowledge in harvesting equipment (mechanical, hydraulic, electronic).
• Ability to diagnose and resolve complex technical issues.
• Experience with repair actions and service operations processes.

Responsibilities

• Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions.
• Lead root cause analyses and act as moderator for the service organization.
• Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech.
• Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools.
• Provide and maintain technical documentation and knowledge articles to support troubleshooting.
• Support product and quality improvements and dealer service capability.
• Participate in training and field visits to stay updated on technical support initiatives.

Skills

Harvesting equipment

Diagnostics

Root cause analysis

Cross-functional collaboration

English fluency

Italian fluency

PC skills

Diagnostic tools

Tools

AGCO diagnostic tools

Parts management software

Knowledge base tools

Job description

Overview In this role you support AGCO's IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team. You lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting. You act as a gateway for technical queries, driving measurable improvements in product quality and service capability.

You will work within a global service organization to shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and customers.

Retribuzione / Benefits

• - premio scheme
• - flexible working time
• - remote work possibility
• - private health insurance
• - meal allowance
• - on-site canteen

Responsabilità

• - Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions
• - Lead root cause analyses and act as moderator for the service organization
• - Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech
• - Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools
• - Provide and maintain technical documentation and knowledge articles to support troubleshooting
• - Support product and quality improvements and dealer service capability
• - Participate in training and field visits to stay updated on technical support initiatives

Requisiti fondamentali

• - Comprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic)
• - Ability to diagnose and resolve complex technical issues
• - Experience with repair actions and service operations processes- Understanding of parts management and dealer network dynamics
• - Excellent communication and collaboration with dealers, customers and cross-functional teams
• - Advanced PC skills and familiarity with diagnostic/reporting tools
• - Fluency in Italian and English
• - strong interpersonal communication
• - collaboration across departments
• - customer-oriented mindset
• - diagnostic and root cause analysis
• - electrical and hydraulic system knowledge
• - mechanical drive systems