Product Support Expert, Ideal

Agco; Vicenza; In loco; EUR 42.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private health insurance

Descrizione del lavoro

AGCO is seeking an experienced field technical support professional to deliver expert assistance to dealers and customers across peak seasons, ensuring smooth product launches and rapid issue resolution. You will troubleshoot complex cases, assist with field setup across crops, and promote AGCO’s digital technologies.

The role involves collaborating with global teams, guiding warranty and diagnostic processes, leading factory-level investigations when needed, and maintaining high equipment

Competenze

• Hands-on field experience in agricultural machinery preferred.
• Experience with diagnostic tools and warranty processes.
• Strong knowledge of Agricultural business and product.

Mansioni

• Deliver expert technical support to dealers and customers during peak seasons to ensure successful product launches.
• Troubleshoot and resolve highly complex technical issues after local resources are exhausted.
• Support field setup and tuning across crops and conditions, including onboarding for new dealers and VIP customers.
• Promote understanding of digital and advanced technologies and new features.
• Guide warranty processes, TechConnect, diagnostic tools and special tools.
• Collaborate with teams worldwide to share expertise and best practices.
• Report issues via EWFR and contribute to factory-level investigations.
• Provide limited field kit installation support and monitor performance before broader deployment.

Conoscenze

Interpersonal skills

Problem-solving

Fluent English

Strumenti

TechConnect

Diagnostic tools

Descrizione del lavoro

In this role, you will deliver expert technical support to dealers and customers, especially at season start, to ensure smooth launches and rapid issue resolution. You will troubleshoot complex cases, assist with field setup across crops, and promote AGCO’s digital technologies. You will collaborate globally to share knowledge, guide warranty and diagnostic processes, and lead factory-level investigations when needed. This position centers on reliable, hands-on support that keeps equipment uptime high.

• private health insurance
• Provide expert-level support to dealers and customers during peak seasons to ensure successful product launches
• Resolve highly complex technical issues after local resources are exhausted
• Support field setup and tuning across crops and conditions, including onboarding for new dealers and VIP customers
• Promote understanding of digital and advanced technologies and new features
• Offer guidance on AGCO systems, warranty processes, TechConnect, diagnostic tools and special tools
• Collaborate with teams worldwide to share expertise and best practices
• Report issues via EWFR and contribute to factory-level investigations
• Provide limited field kit installation support and monitor performance before broader deployment
• Strong knowledge of Agricultural business and product, including mechanical and electrical systems
• Familiarity with service and parts management practices and farm machinery dealer networks
• Solid understanding of mechanized agriculture and land preparation techniques
• Excellent interpersonal skills and commercial awareness to support customer and dealer interactions
• High proficiency in PC usage, including Microsoft Office and other relevant digital tools
• Fluent written and verbal communication in English
• Interpersonal skills
• Problem-solving
• TechConnect
• AGCO EDT
• diagnostic tools