Product Performance / Quality & Reliability Specialist

CNH; Surbo; In loco; EUR 35.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work arrangements

Savings & Retirement benefits

Tuition reimbursement

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and

Descrizione del lavoro

CNH Industrial in Italy seeks a technically proficient professional to provide centralized support to markets worldwide. You will serve as the bridge between markets, brands and CNH Industrial, ensuring the voice of the customer informs quality decisions and field improvements.

Responsibilities include tracking product performance, prioritizing field issues, driving root-cause analysis, and developing action plans with CPM and Platform teams to enhance reliability across product ranges.

Competenze

• Technical degree in engineering or equivalent.
• Strong analytical skills and experience with statistical tools.
• Autonomy and ability to drive results; team player.
• Fluent in English.

Mansioni

• Provide centralized technical support to markets worldwide.
• Interface between markets, brands, and CNH Industrial; represent customer voice.
• Track product performance and drive root-cause analysis with Product Management.
• Identify and prioritize field quality issues; develop action plans with CPM and Platform teams.
• Create quality and reliability roadmaps and manage field PIPs.

Conoscenze

Technical background

Strong analytical skills

Autonomy

Team player

Microsoft Office

English fluent

Formazione

Engineering degree

Strumenti

Statistical tools

Problem solving tools

Descrizione del lavoro

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The candidate provides professional, centralized technical support to all markets & regions on a global basis, acts as the interface between the markets & brands and the CNH Industrial organization, and represents the voice of the customer from a Quality perspective within CNH Industrial for their designated Product Ranges. She/He is also responsible for tracking product performance in the field, identifying the key technical issues to be resolved and driving the root cause analysis and resolution process in conjunction with the Current Product Management team.

Key Responsibilities

• Collect and analyze all available information regarding product performance in the field for the assigned model range from sources including ASIST, warranty, field visit reports, Brand Service, and regional Product Support / Quality teams, to identify emerging issues to create technical improvement projects.
• Responsible for interactions with the global Technical Support teams and brand organizations.
• Identify and correctly prioritize field Quality & Reliability issues and guide the CPM and Platform teams to develop action plans to drive fix action and improvements.
• Represent the marketplace and the voice of the customer during CPM activities (Early Warning and CPM).
• Play a central role in the collection of data to diagnosis and define new CPM profiles to ensure efficient and effective problem resolution.
• Create and maintain Quality & Reliability Roadmaps for assigned product lines. Develop action plans to achieve short and long range improvement targets.
• Identify PIPs required in the field, accurately estimate completion rates, parts, labor, travel, and other variable expenses associated with it, and perform the required steps to have them developed and released in the field.
• Measure and analyze key performance indicators, develop improvement plans and communicate them to stakeholders.
• Visit the field to investigate specific concerns by collecting technical data, understand the local market requirements, promote the company’s customer driven image and boost customer satisfaction and loyalty.

Experience Required

• Technical background with experience in a technical service or engineering related activity
• Degree in Engineering (or equivalent)
• Strong analytical skills (preferably with knowledge of statistical tools)
• Logical and rigorous problem-solving approach and experience with problem solving tools
• High level of autonomy / self-starter with ability to drive results
• Team player
• Expert in Microsoft Office
• English fluent written and spoken

Preferred Qualifications

• Good customer service skills (customer relation management)
• Aptitude for hydraulic and electrical/ electronic concern resolution
• High level of flexibility (international travel, seasonal effect on availability)
• Collaboration skills with both internal and external stakeholders
• Excellent communication skills

Pay Transparency

The annual salary for this role is EUR €35,100.00 - €53,820.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.). For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

Benefits

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off