Process & Tools Adoption Inside Sales

DAB Pumps; Mestrino; Remote; EUR 32,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Distributed leadership

Global environment

Continuous learning

International teams

Job summary

DAB Pumps is seeking an Inside Sales Process & Tools Adoption specialist in Mestrino, Italy to support adoption of CRM, ERP, and reporting platforms across regions.

You will drive process improvements, develop training materials, and ensure tool adoption within the Inside Sales team. Fluency in English is required; experience with data quality and dashboards is a plus. This role offers a dynamic, global environment with cross-functional collaboration.

Qualifications

• Fluent English in writing and speaking.
• Experience with CRM/ERP and reporting tools.
• Strong process improvement mindset and cross-functional collaboration.

Responsibilities

• Contribute to Inside Sales process improvements and redesign workflows.
• Support rollout of new processes across regions and monitor KPIs.
• Ensure adoption of Inside Sales tools (CRM, ERP, reporting platforms) and act as super user.
• Develop guidelines and training materials; deliver live sessions and e-learning.
• Support change management, communicate changes, and collect feedback from teams.
• Monitor data quality across systems and assist dashboard/report creation for management.
• Collaborate with Logistics, Customer Care, CRM, IT and Sales to align processes.

Skills

Fluent English

CRM

ERP

Reporting platforms

Automation solutions

EDI (plus)

Tools

CRM

ERP

Reporting platforms

Customer service systems

Automation tools

EDI

Job description

Italy, Mestrino, Other Industries, Other

Work location:

Work location: Italy , Mestrino

Sector:

Sector: Other Industries

Role:

Role: Other

Date of last update:

Date of last update: 22/10/2026 Expiry date: 31/12/2999

About DAB

At DAB we are a global community of 1700 people. Our mission is to provide technological and sustainable solutions to handle water, which make us part of a needed change for our future. Our people culture is shaped by distributed leadership, embracing dynamic principles that promote an open and collaborative workplace where everyone can thrive and bring their best selves.

Are you ready to grow with us?

POSITION - Process & Tools Adoption - Inside Sales

We are looking for a driven Process & Tools Adoption - Inside Sales to join our Inside Sales team and support the effective adoption of processes, digital tools, and sales platforms across the organization.

What you will do:

• You contribute to the improvement and creation of Inside Sales processes, identifying inefficiencies and opportunities for improvement, and working with process owners and CRM/IT teams to update or redesign workflows.
• You support the rollout of new and improved processes across regions, ensuring their correct implementation and monitoring KPIs related to process usage, efficiency, and compliance.
• You ensure the effective adoption of Inside Sales tools, including CRM, ERP, reporting platforms, contact center solutions, and automation tools, acting as a super user and operational reference for troubleshooting and day-to-day needs.
• You develop manuals, guidelines, and support materials and deliver operational training through live sessions, e-learning, and practical tests to ensure consistent and effective use of tools and processes.
• You support teams throughout the change journey when new tools, functionalities, or processes are introduced, managing communication, informational materials, Q&A sessions, and feedback collection from local Inside Sales teams.
• You monitor data quality and consistency across digital systems, including CRM, ERP, and ticketing platforms, and support the creation of dashboards and reports for management and relevant stakeholders.
• You collaborate with Logistic, Customer Care, CRM, IT, and Sales teams to ensure alignment and consistency of processes and tools, participating in cross-functional projects where Inside Sales expertise is required.

Who you are:

• Strong knowledge of digital business tools, particularly CRM, ERP, reporting platforms, customer service systems, and automation solutions; experience with tools such as EDI is considered a plus.
• Strong process improvement mindset, with the ability to analyze workflows, identify inefficiencies, support standardization, and contribute to continuous improvement initiatives.
• Fluency in English, both written and spoken
• Good understanding of data quality and reporting, with the ability to monitor data consistency, tool usage, process compliance, and operational KPIs.
• Strong training and facilitation skills, with the ability to create clear and effective support materials and deliver engaging operational training sessions.
• Excellent communication and stakeholder management skills, with the ability to clearly communicate processes and tools and collaborate effectively across different functions and regions.
• Analytical and solution-oriented mindset, with strong problem-solving skills and the ability to troubleshoot operational issues and translate business needs into practical solutions.
• Proactive and adaptable approach, with the ability to support teams through change, encourage adoption, collect feedback, and turn insights into improvement opportunities.

What you will find - A place where you can grow

• Flexible working practices in a dynamic workplace;
• Distributed leadership encouraging a "can do" attitude;
• Global and multicultural environment;
• Continuous learning approach;
• International cross-functional teams

We promote and support an inclusive culture, encouraging workforce diversity. We value at all qualified applicants without any form of discrimination, such as race, religion, sexual orientation, gender identity. Those aspects strengthen our competitive advantage by fueling innovation in a work environment where people can thrive and grow.

Target Hiring Range

Total compensation package in the range between€32,000 and €36,000gross per year.

DAB pay ranges for a job are based on the location specific market of similar jobs, according to third-parties salary benchmark surveys. Individual salary within that range, could vary for several reasons, including skills, capabilities, experience.