Premium Travel Booking Specialist

LimoLane s.r.l.; Lombardia; On-site; EUR 25,000 - 27,000; Full time

Benefits offered by this job

International team

Dynamic environment

Competitive salary

Job summary

LimoLane s.r.l. is seeking a Booking Specialist to join the Booking team and ensure a smooth, efficient, and seamless booking experience for customers. You will manage inquiries, handle requests and quotations, and work with internal teams to ensure timely responses and high service standards.

Hospitality-grade service, international environment, and opportunities to influence customer experience across a fast-paced premium mobility platform are highlights of this role.

Qualifications

• 2-3 years of experience in Customer Support or similar roles.
• Strong focus on customer experience and service quality.
• Excellent English—written and spoken.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office, especially Excel.
• Experience with marketplaces, booking platforms or CRM systems is a plus.
• Highly organized, detail-oriented and able to manage multiple requests.

Responsibilities

• Manage incoming customer enquiries via email and phone.
• Handle booking requests and quotations, guiding customers through the process.
• Monitor and assign customer tickets to internal teams and follow up until resolution.
• Serve as a key contact for customers, addressing questions and requests.
• Collaborate with internal teams to coordinate and communicate across departments.
• Contribute to continuous improvement of booking and support processes.

Skills

Excel

Customer Service

English proficiency

Communication skills

CRM systems

Organised

Problem solving

Shift work

Tools

Booking platforms

Ticketing systems

CRM systems

Job description

LimoLane s.r.l. is seeking a Booking Specialist to join the Booking team and ensure a smooth, efficient, and seamless booking experience for customers. You will manage inquiries, handle requests and quotations, and work with internal teams to ensure timely responses and high service standards.

Hospitality-grade service, international environment, and opportunities to influence customer experience across a fast-paced premium mobility platform are highlights of this role.