Booking Specialist

LimoLane; Lombardia; On-site; EUR 25,000 - 27,000; Full time

Benefits offered by this job

International team

Dynamic environment

Competitive salary

Job summary

LimoLane s.r.l. is seeking a Booking Specialist to join the Booking team and ensure a smooth, efficient, and seamless booking experience for customers. You will manage inquiries, handle requests and quotations, and work with internal teams to ensure timely responses and high service standards.

Hospitality-grade service, international environment, and opportunities to influence customer experience across a fast-paced premium mobility platform are highlights of this role.

Qualifications

• 2-3 years of experience in Customer Support or similar roles.
• Strong focus on customer experience and service quality.
• Excellent English—written and spoken.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office, especially Excel.
• Experience with marketplaces, booking platforms or CRM systems is a plus.
• Highly organized, detail-oriented and able to manage multiple requests.

Responsibilities

• Manage incoming customer enquiries via email and phone.
• Handle booking requests and quotations, guiding customers through the process.
• Monitor and assign customer tickets to internal teams and follow up until resolution.
• Serve as a key contact for customers, addressing questions and requests.
• Collaborate with internal teams to coordinate and communicate across departments.
• Contribute to continuous improvement of booking and support processes.

Skills

Excel

Customer Service

English proficiency

Communication skills

CRM systems

Organised

Problem solving

Shift work

Tools

Booking platforms

Ticketing systems

CRM systems

Job description

LimoLane is the digital platform that redefines premium mobility in the business travel industry. We enable clients to book chauffeur services in a simple, fast, and intuitive way, with active coverage across more than 500 cities worldwide and over 1,500 clients served throughout Europe, the United States, and APAC.

We are more than just a booking app: we are a rapidly expanding technology ecosystem with an ambitious roadmap that includes a multi-country marketplace, AI embedded throughout the platform, and a microservices architecture designed to scale globally.

Our values: We own the Journey We push the boundaries We stay ahead We race as one We go beyond.

What we are looking for

To support our growth, we are looking for a Booking Specialist to join our Booking team and ensure a smooth, efficient and seamless booking experience for our customers.

Hop on the ride with us! Come on a journey set to make a real change to the way Premium Business Travel is done.

Where You Will Make an Impact

• You will manage incoming customer enquiries, providing support and information through our main communication channels, primarily email and phone.
• You will handle booking requests and quotation enquiries, guiding customers throughout the booking process and ensuring a smooth, professional and personalised experience.
• You will manage and monitor incoming customer tickets, ensuring they are correctly assigned to the relevant internal teams and followed up on promptly until resolution.
• You will act as a key point of contact for customers, addressing questions, information requests and support needs while ensuring timely responses and consistently high service standards.
• You will work closely with internal teams to manage specific requests, coordinate activities and ensure effective communication across different departments.
• You will contribute to the continuous improvement of our booking and customer support processes, identifying potential issues and suggesting solutions to make the customer experience increasingly efficient and seamless.

What We Are Looking For

• You have 2-3 years of experience in Customer Support, Customer Service, Front Desk or Front Office roles, preferably within travel, luxury, hospitality or other high-service-standard environments.
• You have a strong passion for customer experience and take pride in delivering outstanding service, paying close attention to each customer's needs and expectations.
• You have excellent communication and interpersonal skills, both written and verbal, and know how to interact with different stakeholders while maintaining a professional, empathetic and solution-oriented approach.
• You have an excellent level of English, both written and spoken. Knowledge of additional foreign languages will be considered a plus.
• You have a good knowledge of Microsoft Office, particularly Excel.
• You have previous experience using marketplaces, booking platforms or ticketing and CRM systems. Familiarity with these tools will be considered a plus.
• You are highly organised, detail-oriented and able to manage multiple requests simultaneously while setting the right priorities.
• You have a proactive mindset and a strong problem-solving attitude, enjoy working in a team and can adapt to a fast-paced environment.
• You are available to work shifts from Monday to Sunday, within the 7:00 AM - 9:00 PM.

What We Offer

• You will be part of an exciting journey, contributing to the innovation and transformation of an entire industry.
• You will join a young, motivated and international team in a dynamic and constantly evolving environment.
• You will have the opportunity to interact with international customers and work daily in a setting where high service standards are key.
• You will have the chance to make a tangible contribution to improving LimoLane's customer experience and internal processes.
• Annual Gross Salary (RAL): €25,000-€27,000, depending on your experience and skills.