Premium Guest Host — Fine Dining Concierge

Four Seasons; Napoli; On-site; EUR 31,000 - 54,000; Full time

Benefits offered by this job

Lucrative salary

Market‑leading benefits package

Time off plans

Complimentary hotel stays worldwide

Wellbeing and mental health programs

Diversity in the workplace

Complimentary employee meals and bev.

Tuition reimbursement

Job summary

Four Seasons Naples is seeking a friendly host/guest services associate to greet and seat guests and respond to inquiries with courteous, professional service. You will coordinate reservations, maintain menu knowledge, and assist guests to ensure a memorable dining experience.

Ideal applicants have a high school education, strong English communication, and 6–12 months in restaurant or related hospitality roles. The position offers a competitive salary, comprehensive benefits, and employee perks.

Qualifications

• High school education or equivalent experience.
• Average reading, writing, and oral proficiency in English.
• Minimum six to twelve months of restaurant, food and beverage, or related work experience is preferred.

Responsibilities

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Complete special projects (menu changes, signage, etc) as instructed.
• Ensure proper table set-up and make minor adjustments as needed.

Education

High school education or equivalent experience

Job description

Four Seasons Naples is seeking a friendly host/guest services associate to greet and seat guests and respond to inquiries with courteous, professional service. You will coordinate reservations, maintain menu knowledge, and assist guests to ensure a memorable dining experience.

Ideal applicants have a high school education, strong English communication, and 6–12 months in restaurant or related hospitality roles. The position offers a competitive salary, comprehensive benefits, and employee perks.