In-Room Dining Concierge — Luxury Resort

Four Seasons; Napoli; On-site; EUR 29,000 - 40,000; Full time

Benefits offered by this job

Lucrative salary

Market-leading benefits package

Complimentary employee meals and bevs

Tuition reimbursement

Discounted hotel stays

Job summary

Four Seasons Napoli Beach Club is seeking a Guest Services associate to take in-room dining orders, relay special requests to the kitchen, and coordinate timely room-service deliveries. You will interact with guests via phone and mobile platforms, describe menu items vividly, and ensure accuracy of charges and gratuities.

Ideal candidates have a high school education with strong English skills, and a customer-first mindset.

Qualifications

• High school education or equivalent experience.
• Average reading, writing, and oral proficiency in the English language.

Responsibilities

• Take guest in-room dining orders and communicate special requests to the kitchen.
• Coordinate delivery of orders to guest rooms via Room Service Servers.
• Reply to guest inquiries on mobile platforms and assist promptly and courteously.
• Describe menu items with vivid, accurate descriptions and upsell where appropriate.
• Coordinate amenity deliveries and ensure timely, accurate execution of requests.
• Adhere to Four Seasons' work rules and standards of conduct.

Skills

Customer service

English proficiency

Education

High school education or equivalent

Job description

Four Seasons Napoli Beach Club is seeking a Guest Services associate to take in-room dining orders, relay special requests to the kitchen, and coordinate timely room-service deliveries. You will interact with guests via phone and mobile platforms, describe menu items vividly, and ensure accuracy of charges and gratuities.

Ideal candidates have a high school education with strong English skills, and a customer-first mindset.