Patient Access Representative - Emergency Department

University Hospitals; Ravenna; On-site; EUR 29,000 - 38,000; Full time

Job summary

Portage Medical Center - Ravenna, Ohio seeks an Emergency Department Patient Access Representative. You will be the first point of contact for patients, handling registration, check-in, and discharge with empathy and efficiency.

You will verify insurance, assist with MyChart navigation, and coordinate with ED staff to support timely care. You will maintain accurate records, manage EPIC queues, collect copays, and help patients through scheduling and referrals while upholding confidentiality and

Qualifications

• High school equivalence required.
• Associate's degree or progress toward degree preferred.
• 1+ year in customer service required; healthcare customer service preferred.

Responsibilities

• Welcome and assist patients and families with empathy and urgency.
• Complete patient registration, check-in, and discharge accurately.
• Verify and update demographic, insurance, and financial information.
• Answer calls and address scheduling questions and inquiries.
• Support enrollment and navigation of MyChart and other tools.
• Communicate patient information clearly with ED team.
• Collect copays and ensure billing accuracy per guidelines.
• Assist with insurance verification and prior authorizations.
• Schedule referrals and follow-up appointments as needed.
• Maintain accurate documentation in EPIC and associated queues.

Skills

Communication

Organization

Multitasking

Attention to detail

Compassion

Confidentiality

Problem-solving

Teamwork

Education

High School Equivalent / GED

Associate's Degree progress toward degree

Tools

EPIC

MyChart

Job description

Patient Access Representative - Emergency Department

Open Full-time Pay not stated

About this job

Portage Medical Center - Ravenna, Ohio

Full-time Rotating Day/Evening

Make a Difference at the Front Line of Emergency Care

As an Emergency Department Patient Access Representative, you are often the first person patients and families encounter during some of their most vulnerable moments. In this fast-paced, highly collaborative role, you will help create a welcoming, supportive experience while ensuring accurate registration, communication, and coordination of care within the Emergency Department.

You’ll work alongside nurses, physicians, and interdisciplinary care teams to help keep patient flow moving efficiently, support timely treatment, and contribute directly to both patient satisfaction and operational success. If you thrive in a dynamic environment, enjoy helping people, and excel at multitasking with compassion and professionalism, we invite you to join our team.

What You’ll Do

• Welcome and assist patients and families during Emergency Department visits with empathy, professionalism, and urgency.
• Complete patient registration, check-in, and discharge processes accurately and efficiently.
• Verify and update demographic, insurance, and financial information to support timely care and billing accuracy.
• Answer incoming calls and address patient questions, scheduling needs, and general inquiries.
• Support patients with enrollment and navigation of MyChart and other patient communication tools.
• Communicate important patient information clearly with nurses, providers, and other members of the Emergency Department team.
• Collect and process copays, deductibles, coinsurance, and prior balances in accordance with organizational guidelines.
• Assist with insurance verification, prior authorizations, coverage questions, and related documentation.
• Schedule referrals, follow-up appointments, and additional services as needed after Emergency Department visits.
• Maintain accurate and timely documentation, including scanning and indexing records within EPIC.
• Manage EPIC work queues, worklists, and in-basket messages to support smooth departmental operations.

What Makes You Successful in This Role

• You stay calm, organized, and compassionate in a high-volume Emergency Department environment.
• You enjoy working as part of a collaborative care team focused on delivering exceptional patient experiences.
• You communicate effectively with patients, families, providers, and coworkers.
• You are detail-oriented and understand the importance of accuracy in patient registration and insurance verification.
• You can prioritize multiple tasks while maintaining professionalism and patient confidentiality.

Additional Responsibilities

• Collaborate across departments and care teams to improve patient flow, efficiency, and service excellence.
• Participate in emergency preparedness activities and departmental training.
• Maintain a clean, organized, and patient-ready work environment.
• Cross-train in additional Patient Access functions and support other areas as needed.
• Float to off-site locations or alternate registration areas when required.
• Follow all organizational policies, safety standards, compliance requirements, and HIPAA/PHI regulations.
• Perform additional duties as assigned to support Emergency Department operations and patient care.

Why Join Us?

• Be part of a mission-driven team making an impact during critical moments of care.
• Work in a fast-paced, team-oriented Emergency Department environment.
• Gain valuable healthcare experience and opportunities for professional growth.
• Help improve the patient experience from the very first interaction.
• Contribute to a culture focused on compassion, collaboration, and excellence.

Qualifications - External

Education

• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)

Work Experience

• 1+ years Customer Service (Required)
  • 2+ years Customer Service or Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)